Patient Services Associate

The Brighton Health Center is looking for an energetic and customer focused individual to join our staff as a Patient Services Assistant. In your role as a Patient Services Assistant you will provide support services to patients in our outpatient clinical practice.

In this role, you will be responsible for:

• Greeting patients at the door and helping them check in with the Kiosk.
• Assisting patients while at the facility. This includes helping them from their car, getting through doorways, in and out of wheelchairs, and guiding then to departments.
• Directing float staff on duties that need to be completed.
• Completing insurance verification and collecting cash/credit card payments from patients.
• Determining the necessity (within established guidelines) for immediate attention for patient conditions of an emergent nature.
• Working with patients, families, physicians and other team members to facilitate return visits, referral requests, and the scheduling of services.
• Applying knowledge of department and utilizing an understanding of other departments within Michigan Medicine.

Training

You will be trained within the department by one of our tenured Patient Service Assistants.

• Accurately and efficiently schedule patient appointments utilizing Cadence.
• Management of pre-arrival functions to assure all necessary information has been obtained for clinic visits.
• Serve as a resource for physicians and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues.
• Respond to patient inquiries related to special requirements of insurance plans, directing patient to insurance carrier as needed to address coverage and benefit questions.
• Assist patients with payment questions on the phone or in person. Collect payments, co-pays and past due balances at patient check out using established department guidelines.
• Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards.
• Ensure completeness of visit information including type of visit, reason for service, charge for service and diagnostic codes for processing professional and facility charges.
• Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty.

• High School Diploma or GED.
• Exceptional interpersonal skills and ability to work well within a team setting.
• Communicates effectively.
• Demonstrates active listening, written, verbal and information technology skills.

• Knowledge of basic medical terminology.
• Experience working within a large, complex health care setting.
• Familiarity with UMHS electronic medical record systems.
• Knowledge of University policies and procedures.