Patient Services Associate

The candidate will provide outstanding customer service in an outpatient clinic setting. Must be able to work independently and demonstrate the ability to work under pressure. Must have the ability to develop and maintain relationships with patients, faculty and staff. Works collaboratively with all members of the clinic health team including physicians, nurses, medical assistants and clerical staff in the delivery of care to patients and families. We are actively seeking compassionate, enthusiastic and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families and employees.

• Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA).
• Accurately verify patient information, including demographic details, medical history, and insurance coverage.
• Serve as the point of contact between patients, healthcare providers, and administrative staff.
• Communicate appointment changes, test results, or instructions to patients clearly and promptly.
• Assist healthcare providers with administrative tasks such as preparing patient files, documents, and arranging follow-up services.
• May collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment.
• Provides customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage.
• Work closely with other healthcare professionals to ensure seamless patient flow and high-quality care.

Graduation from high school or an equivalent combination of education and experience.

• 1 year of customer service experience.
• Working knowledge of MiChart (Cadence and EpicCare).
• Familiarity with medical terminology.
• Experience in a health environment.
• Experience working within a large, complex health care setting.
• Knowledge of University policies and procedures.
• Demonstrated record of excellent attendance.
• Exceptional interpersonal skills and ability to work within a team setting.
• Exhibits professional and positive image when interacting with patients, faculty, and staff.
• Ability to communicate effectively.
• Demonstrates active listening, written, verbal and information technology skills.

Current clinic hours are: Monday and Wednesday 8:00 am - 7:00 pm, Tuesday, Thursday and Friday 8:00 am - 5:00 pm, Saturday 8:00 am - 12:00 pm. Hours for this position can range from open to close, rotating late nights, weekends and holidays.