enthusiastic and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families and employees.

• Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA).
• Accurately verify patient information, including demographic details, medical history, and insurance coverage.
• Serve as the point of contact between patients, healthcare providers, and administrative staff.
• Communicate appointment changes, test results, or instructions to patients clearly and promptly.
• Assist healthcare providers with administrative tasks such as preparing patient files, documents, and arranging follow-up services.
• May collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment.
• Provides customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage.
• Work closely with other healthcare professionals to ensure seamless patient flow and high-quality care.

Graduation from high school or an equivalent combination of education and experience.

• 1 year of customer service experience.
• Working knowledge of MiChart (Cadence and EpicCare).
• Familiarity with medical terminology.
• Experience in a health environment.
• Experience working within a large, complex health care setting.
• Knowledge of University policies and procedures.
• Demonstrated record of excellent attendance.
• Exceptional interpersonal skills and ability to work within a team setting.
• Exhibits professional and positive image when interacting with patients, faculty, and staff.
• Ability to communicate effectively.
• Demonstrates active listening, written, verbal and information technology skills.

Current clinic hours are: Monday and Wednesday 8:00 am - 7:00 pm, Tuesday, Thursday and Friday 8:00 am - 5:00 pm, Saturday 8:00 am - 12:00 pm. Hours for this position can range from open to close, rotating late nights, weekends and holidays.

enthusiastic and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families and employees.

• Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA).
• Accurately verify patient information, including demographic details, medical history, and insurance coverage.
• Serve as the point of contact between patients, healthcare providers, and administrative staff.
• Communicate appointment changes, test results, or instructions to patients clearly and promptly.
• Assist healthcare providers with administrative tasks such as preparing patient files, documents, and arranging follow-up services.
• May collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment.
• Provides customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage.
• Work closely with other healthcare professionals to ensure seamless patient flow and high-quality care.

Graduation from high school or an equivalent combination of education and experience.

• 1 year of customer service experience.
• Working knowledge of MiChart (Cadence and EpicCare).
• Familiarity with medical terminology.
• Experience in a health environment.
• Experience working within a large, complex health care setting.
• Knowledge of University policies and procedures.
• Demonstrated record of excellent attendance.
• Exceptional interpersonal skills and ability to work within a team setting.
• Exhibits professional and positive image when interacting with patients, faculty, and staff.
• Ability to communicate effectively.
• Demonstrates active listening, written, verbal and information technology skills.

Current clinic hours are: Monday and Wednesday 8:00 am - 7:00 pm, Tuesday, Thursday and Friday 8:00 am - 5:00 pm, Saturday 8:00 am - 12:00 pm. Hours for this position can range from open to close, rotating late nights, weekends and holidays.