PATIENT SERVICES COORDINATOR I

University of Alabama at Birmingham

General Responsibilities

• Responsible for coordinating certain aspects of clinical and administrative patient services.
• Serves as patient advocate.
• Answers patient inquiries verbally or in writing.
• Resolves patient problems.
• Disseminates information relating to clinic operations.
• Maintains patient records.
• Responsible for the conduct of patient scheduling, reception and other front office operations.
• May supervise clerical staff.
• Performs other duties as assigned.

Preferred

• Dental/medical office software
• Patient scheduling
• HIPPA knowledge
• Strong communication
• Teamwork skills
• Organizational skills
• Professionalism

Hourly Range: $15.00-$21.95

Qualifications

Education

• High school diploma or equivalent
• And one (1) year office/clerical experience in customer service, call center, physician office or other clinical environment required.
• Demonstrated organizational and leadership skills; excellent customer service and communication skills required

Must: (1) Attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (3) be able to perform math & bookkeeping skills; (4) possess exceptional telephone & customer service skills; and (5) be knowledgeable of English grammar & punctuation. Business Office Education or similar coursework preferred