Patient Services Coordinators serve as a vital link between clients, referring veterinarians, the general public, and hospital personnel. In this role, you will coordinate and support patient and client care needs while helping ensure smooth day-to-day operations within assigned service areas. Positions may focus on a primary specialty while also providing cross-coverage and backup support to other services to ensure seamless service delivery and continuity of care.

Key Responsibilities:

• Act as the primary point of contact and liaison between clients, referring veterinarians, the public, and Veterinary Teaching Hospital personnel
• Communicate with clients and referring veterinarians regarding hospitalized patients, follow-up care, diagnostics, treatment plans (within scope of role), cost estimates, cost updates, and hospital policies
• Coordinate interdepartmental service consultations and case transfers, as directed by primary clinicians
• Assist with scheduling, patient flow coordination, and daily operational support within assigned specialty services
• Provide cross-training and backup support to other Patient Services Coordinators as needed
• Support orientation of new interns, residents, students, and staff by assisting with clerical procedures and preparing orientation materials
• Communicate hospital services, charges, fees, and policies clearly and professionally to the public

Additional Information:

This is a full time (100% FTE), permanent position. This position is overtime eligible.

Monthly Salary: $3,665 to $4,882 | Range 41

Required Qualifications:

• High school graduation or equivalent AND three years of general office experience or two years of office or customer service experience in a healthcare setting; OR equivalent education/experience.

Preferred Qualifications:

• Experience working in veterinary clinic/setting.
• Experience providing coordination and support activities to clients and clinicians.
• Experience with use of medical terminology.
• Experience with reading and scanning medical records for key words and information.
• Strong ability to multi-task or adjust to a changing workflow throughout the day.