"Patient Services Intermediate"

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Work collaboratively with all members of the Cardiovascular Medicine clinical team (over 120+ providers in complex sub-specialty clinics) and the administrative team in the FCVC Clinic to perform grid management/ Template Editor support, including addressing exam room approval inquiries. Additionally, perform charge reconciliation for CVC Clinic encounters

• Provide expert skill in navigating clinic grid openings and closures and provider template redesign changes
• Effectively oversee and coordinate associated rescheduling operations for routine closures with Call Center to ensure minimal impact to Bump Rate
• Effectively address urgent clinic closures and reschedules due to Template Redesign independently
• Serve as point person to provide room allocation for urgent and routine add on clinics/ appointments.
• Routinely monitoring Outlook and Michart inbasket inboxes for clinic room/grid change requests to fulfill in a timely fashion
• Management of the affiliated rooming Outlook Calendar to preserve accuracy
• Expected to be proficient in identifying problems, seeking and implementing solutions as it relates to Provider Templates and the associated Cadence functionality
• Perform Charge Reconciliation for CVC Clinic visit encounters, including CVC Remote Monitoring encounters.
• Demonstrate proficiency screening for appropriate CPT codes and modifiers based on visit type
• Communicate with Physicians, Mid-level providers, nursing, and medical assistants to facilitate encounters getting closed with needed charges for complete revenue cycle.
• Support the associated Billing workques: WQ 1066 and WQ 1276
• Perform other related duties as assigned.

Required Qualifications:

• High School Diploma or GED.
• 3-4 years of experience
• Knowledge of basic medical terminology.
• Proficient scheduling utilizing Michigan Medicine scheduling systems
• Familiarity with professional medical billing.
• Demonstrated customer service excellence
• Welcoming and approachable demeanor with a consistently positive and professional attitude
• Ability to work well independently as well as collaboratively within a team setting
• Strong organizational, problem-solving, and prioritization skills
• Ability to multi-task and work in a high-volume area
• Demonstrated active listening, verbal, written and information technology communication skills.
• Must be very comfortable working with computers and have a general knowledge of office practices.
• Demonstrated excellent attendance and reliability
• Requires flexibility in all aspects of work assignments.
• Serve as role model for service excellence and FCVC core values.

Preferred Qualifications:

• Experience working within a large, complex, outpatient healthcare setting.
• Previous experience working with clinical staff (nurses, mid-level providers, and physicians).
• Demonstrated leadership skills.
• Proficient at template editing utilizing Michigan Medicine scheduling systems (Epic)
• Previous experience working with clinical decision trees

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.