"Patient Services Intermediate"

We are looking for someone that wants to be a part of the Cardiac Procedures Unit (CPU) at the Frankel Cardiovascular Center as a check-in/front lobby clerk. As check-in, you would assist patients by arriving them and giving them materials related to their procedure. This is a full-time position. The standard work schedule is Monday through Friday, 12pm-8:30pm

Duties of the position include but are not limited to the following:

• Scheduling inpatients for procedures in Michart/Optime
• Supporting nursing staff and Physicians
• Paging staff
• Preparing patient charts
• Providing a daily lunch count for patients
• Order medical equipment for patients and nursing staff
• Arranging patient transportation through MiChart
• Answering phones and triaging calls
• Check patients in for procedures
• Arrange follow-up appointments
• Cover vacations by working other shifts and areas

Required Qualifications:

• Graduation from high school or an equivalent combination of education and experience.
• Minimum 3 years of experience.

Preferred Qualifications:

• MiChart access
• Previous clerical experience
• Knowledge of basic medical terminology.
• Prior experience performing complex scheduling.
• Familiarity with obtaining medical records or professional medical billing.
• Financial counseling experience for healthcare patients.
• Exceptional interpersonal skills and ability to work well within a team setting.
• Communicates effectively.
• Demonstrates active listening, written, verbal and information technology skills.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.