"Patient Services Intermediate"

Provide clinic operational support to the Pediatric Medical Specialty ACU divisions including Sleep and Neurology in an ambulatory care clinic setting. Coordinate and facilitate communication between physicians, nurse providers, clinic personnel, and patients regarding issues relevant to the medical care. Assist in identifying and resolving clinic operational problems, help train new staff members, and covers for other colleagues on the clinical support operations. Individual must maintain an excellent rapport in person or via the telephone with patients, faculty, and staff, within a team setting. Participate fully in the Lean in Daily Work (LIDW) model of continuous quality improvement. The role includes:

• Manage the fax server; distribute faxes to nursing, providers, and scan incoming documents into MiChart as needed
• Coordinate and schedule patient’s medication education appointments with nursing
• Fax signed orders, medical record requests, and other documents to internal and external recipients, scan into media or send to HIM for processing
• Complete school forms, action plans, DME forms and other patient forms including FMLA
• Assist nursing staff with responding to patient management issues; including returning patient telephone calls, obtaining laboratory and test results, scheduling tests and other similar tasks as requested
• Efficiently navigate the electronic medical record (MiChart) to obtain information needed
• Perform other related duties as assigned by administrative manager

High School diploma or an equivalent combination of education and experience is necessary.

3-4 years experience within a large, complex healthcare system.

Experience and proficiency in utilizing computer including standard business computing programs and EMR.

Must have a solid knowledge of general office practices and ability to understand medical documentation, coding and diagnosis.

Strong interpersonal and communication skills are necessary.

Demonstrated active listening, written, verbal and information technology skills.

Ability to manage stress effectively.

Demonstrated excellent attendance and reliability.

Ability to work collaboratively and seamlessly as an integral member of the team.

Track record of observing and executing patient confidentiality protocol.

Ability to take initiatives and exercise critical thinking skill to effectively solve problems and improve quality with the framework of patient care support protocols.

• Experience with pediatric population.
• Solid understanding of computer systems, and Microsoft Office applications.
• Prior experience completing prior authorizations
• Proficiency in Medical Terminology.
• Previous experience with MiChart Cadence/Epic system.
• Seek constructive approached to resolving workplace issues.
• Responds positively to change, showing willingness to learn new ways to accomplish work.
• Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.
• Knowledge of University policies and procedures.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.