Patient Services Intermediate

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

As a Patient Services Intermediate, you will provide intermediate-level customer service, clerical support, and administrative support in a fast-paced dental practice, ensuring efficient patient coordination, accurate scheduling, and effective communication with patients, providers, and staff.

• Answer and triage phone calls and messages from patients, referring physicians, and dental providers.
• Serve as referral and authorization coordination and/or scheduler.
• Clearly explain procedures, billing codes, and insurance-related information to patients and staff.
• Schedule and coordinate patient appointments, adjusting schedules based on provider availability.
• Enter procedure codes into scheduling systems to determine patient financial responsibility.
• Collect patient payments in accordance with established guidelines.
• Perform charge entry and reconcile daily cash collections per clinic standards.
• Maintain accurate patient records, including insurance details and billing information.
• Obtain and verify insurance authorizations and documentation following payer guidelines.
• Cover front desk responsibilities as needed, including during staff absences or extended hours.
• Mentor and train new staff; assist with onboarding and ongoing development.
• Collaborate with leadership to develop and improve standard operating procedures.
• Generate and manage weekly and monthly reports.
• Perform additional administrative duties as assigned.

• High school diploma or GED required
• 3 - 4 years of relevant healthcare experience, preferably in a dental setting
• Knowledge of basic dental and medical terminology
• Demonstrated experience managing complex scheduling in a fast-paced environment
• Exceptional interpersonal skills with the ability to work effectively in a team setting
• Strong communication skills, including active listening, written, verbal, and computer proficiency
• Proven customer service skills with professional telephone etiquette
• Ability to work independently while maintaining strict patient confidentiality
• Excellent organizational skills with strong attention to detail
• Ability to prioritize tasks, manage multiple responsibilities, and remain effective in a high-volume environment with frequent interruptions
• Experience with automated dental or medical billing systems preferred
• Reliable attendance and punctuality
• Ability to work flexible hours when needed

Monday - Friday, hours to be determined