Patient Services Intermediate

submission & changes MiChart Reporting functions; ability to run MiChart reports and analyze as needed Oversee assigned MiChart In-Basket Coordinate provider schedules in partnership with providers, triad leaders and departments Maintain Resident staffing schedules Maintain up to date and detailed scheduling requirements for provider templates High-functioning scheduler has the ability to make complex scheduling decisions and coordination across departments Provide room allocation for urgent and routine add on clinics Provide complex clerical support services Process Provider time off requests Obtaining and tracking pre-appointment records; including but not limited to lab and diagnostic results, appointment clearances, progress notes, etc. Manage clinical databases, if applicable Responding to concerns, questions, and complaints from patients General Office Support Prepare and distribute patient education materials and other general office functions i.e. Fax server monitoring, copy and image documents etc. Other general office functions Serve as a mentor for Patient Services Assistants and Associates Assist in onboarding new team members, providing resources to facilitate the learning of position. Manage, coordinate, and maintain external relationship with Outreach clinics (non-um clinics), if applicable Participate in team/clinical meetings Cross coverage for PS Assistant and Associate roles Other duties as assigned Graduation from high school or an equivalent combination of education and experience. Minimum 3 years of experience 3 or more years of customer service experience within a medical environment. Familiarity with obtaining medical records and professional medical billing Experience working within a large complex healthcare setting Familiarity with UMHS electronic medical record systems Knowledge of UMHS policies and procedures Knowledge of basic medical terminology Prior experience performing complex scheduling Exceptional interpersonal skills and ability to work well within a team setting Communicates effectively Demonstrates active listening, written, verbal and information technology skills Ability to multi-task in a fast paced, multi-disciplinary clinical setting. Demonstrated excellent attendance Extensive knowledge of Microsoft Outlook Expected to be proficient in identifying problems, seeking and implementing solution 40 hours Monday-Friday May include rotational evening or weekend staffing coverage. This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment. Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended. The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.