"Patient Services Representative I-II ENT, Highlands Ranch"

Patient Services Representative I-II - ENT, Highlands Ranch

University of Colorado Anschutz Medical Campus

Department: Community Practice

Position #: 00835703 - Requisition #:36959

Job Summary:

Attention customer service experts with a passion for team-centric care coordination in an outpatient setting. We need your caring and compassionate expertise to continue providing our patients with top-notch quality care.

The Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties, including but not limited to patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. They comply with established company policies and procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy. The Patient Services Representative ensures clear and timely communication, including patient appointment status, to the clinical department(s).

Key Responsibilities:

• Acknowledges and welcomes patients and visitors; sets the tone for a positive experience
• Checks patients in and out for appointments, schedules follow-up appointments at the time of discharge
• Verifies patient and insurance information, while accurately documenting necessary modifications into the Electronic Health Record (EPIC)
• Answers multiple phone lines to fulfill patient needs over the phone
• Monitors provider schedules daily to ensure that all open appointment slots are filled the same day and schedules are free of roadblocks
• Reviews the Daily Appointment Report three to five days in advance for patient appointments to ensure referral accuracy
• Collects patient copays and balances the drawer daily

Work Location:

Onsite - this role is expected to work onsite and is located in Highlands Ranch, CO.

Why Join Us:

Community Practice Medicine, housed within the School of Medicine at the University of Colorado... [benefits listed including Medical, Dental, Retirement, PTO, etc.] CU Advantage

Qualifications:

Minimum Qualifications:

Patient Services Representative I:
High school diploma or GED
1+ years of patient/client-facing experience

Patient Services Representative II:
High school diploma or GED
2+ years of patient/client-facing experience
Substitution: A combination of education and related technical/paraprofessional experience may be substituted on a year-for-year basis.

Preferred Qualifications (All Ranks):

• College graduate
• Medical office experience
• EPIC experience
• MS Office experience
• Bilingual, Spanish-speaking

Conditions of Employment:

• Current Basic Life Support (BLS) for Healthcare Providers...
• Must be able to work in person
• Must be able to travel to alternate locations as assigned

Knowledge, Skills, and Abilities:

• Strong organizational and personal skills; must have strong work ethic
• Strong communication skills, both written and verbal
• Ability to maintain a positive attitude with clients, employees, and management
• Ability to work quickly - individually and as part of a team
• Ability to read, analyze, and interpret policies, documents, and regulations
• Must be detail-oriented and maintain excellent organizational skills
• Must be tech savvy (ability to understand, apply, and benefit from technology

How to Apply:

For full consideration, please submit the following document(s):
1. A letter of interest...
2. Curriculum vitae / Resume
3. Three to five professional references...

Questions should be directed to: Janelle Mitton, Janelle.Mitton@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until the position is filled. For best consideration, apply within one month of the posting date.

Anticipated Pay Range:

Patient Services Representative I: $40,000 to $46,720
Patient Services Representative II: $43,700 to $51,042