"Patient Services Representative I-II - Multi-Specialty Medicine, Highlands Ranch"

Job Summary

Attention customer service experts with a passion for team-centric care coordination in an out-patient setting. We need your caring and compassionate expertise to continue providing our patients with top notch quality care. The Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. They comply with established company policies and procedures, HIPAA Privacy Rules and University of Colorado School of Medicine Confidentiality Policy. The Patient Services Representative ensures clear and timely communication including patient appointment status to clinical department(s).

Key Responsibilities:

• Acknowledges and welcomes patients and visitors; sets the tone for a positive experience
• Checks patients in and out for appointments, schedules follow-up appointments at time of discharge
• Verifies patient and insurance information, while accurately documenting necessary modifications into the Electronic Health Record (EPIC)
• Answers multiple phone lines in order to fulfill patient needs over the phone
• Monitors provider schedules daily to ensure that all open appointment slots are filled same day and schedules are free of roadblocks
• Reviews the Daily Appointment Report three to five days in advance for patient appoints to ensure referral accuracy
• Collects patient copays and balances drawer daily

Work Location:

Onsite - this role is expected to work onsite and is located in Highlands Ranch, CO.

Why Join Us:

Community Practice Medicine, housed within the School of Medicine at the University of Colorado, is seeking trained medical professionals to join our growing team. With clinics spanning from Longmont to Castle Rock, we offer a wide variety of opportunities. Specialty areas include, but are not limited to; Orthopedics, Vascular Surgery, OBGYN, Internal Medicine, Urology, Psychiatry, and many more! The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges, and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care. The University of Colorado offers an excellent benefits package including medical, dental, additional insurance, retirement 401(a) Plan, paid time off, vacation days, sick days, holiday days, tuition benefit, and ECO Pass.

Qualifications:

Minimum Qualifications:

Patient Services Representative I: High school diploma or GED and 1+ years of patient/client-facing experience. Patient Services Representative II: High school diploma or GED and 2+ years of patient/client-facing experience. A combination of education and related technical/paraprofessional experience may be substituted on a year for year basis.

Preferred Qualifications:

• College graduate
• Medical office experience
• EPIC experience
• MS Office experience
• Bilingual, Spanish-speaking

Conditions of Employment:

• Current Basic Life Support (BLS) for Healthcare Providers issued by American Heart Association or American Red Cross healthcare provider level CPR certification or certification within 90 days of hire
• Complies with applicable University of Colorado School of Medicine, Community Practice mandatory education and training
• Maintains all required licensure and certifications for position
• Must be able to work in-person
• Must be able to travel to alternate locations as assigned

Knowledge, Skills and Abilities:

• Strong organizational and personal skills; must have strong work ethic
• Strong communication skills, both written and verbal
• Ability to maintain a positive attitude with clients, employees, and management
• Ability to work quickly - individually and as part of a team
• Ability to read, analyze, and interpret policies, documents, and regulations

How to Apply:

For full consideration, please submit the following document(s): 1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position. 2. Curriculum vitae / Resume. 3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address. Questions should be directed to: Nykol Jefferson, Nykol.Jefferson@cuanschutz.edu.

Anticipated Pay Range:

The starting salary range for this position has been established as Patient Services Representative I: $40,000 to $46,720; Patient Services Representative II: $43,700 to $51,042. This position is eligible for overtime compensation. Your total compensation goes beyond the number on your paycheck. Total Compensation Calculator: http://www.cu.edu/node/153125.

Equal Employment Opportunity Statement:

The University of Colorado is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing non-discrimination in employment.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities. To request an accommodation, contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program. For more information, refer to https://www.cdc.gov/vaccines/schedules/downloads/adult/adult-combined-schedule.pdf.