"Patient Services Representative"

Job Description

Patient Services Representative

Posting Number: SP005091P
Division/College: Student Affairs
Department: Student Benefits, Health & Wellness
Location: Moscow

Posting Context Statement:

Position Overview:

The Patient Services Representative provides support services for Vandal Health Clinic. Duties include rescheduling patient appointments, triaging client telephone calls for clinicians, processing new patient paperwork and confidential information. This position is responsible for maintaining patient records and providing general information about Vandal Health Clinic to patients, faculty, staff, students, and the public about services and certain policies and procedures. The Patient Services Representative will report directly to the Revenue Manager.

Required Experience:

• One year performing office support functions such as document or records management, composing or editing and formatting business documents, reception and/or customer service
• Using computer software and applications for word processing, developing spreadsheets, email and internet research

Required Education:

• High School Diploma or equivalent

Required Other:

• None

Additional Preferred:

• Experience understanding and knowledgeable of medical terminology
• Experience and knowledgeable using Electronic Health/Medical Records
• Experience in a mental health or medical clinic setting
• Experience working with or knowledgeable of the HIPAA of 1996 and FERPA, pertaining to releasing protected health information
• Two years of general office experience OR one year of office or customer service experience in a healthcare setting; OR equivalent education/experience

Physical Requirements & Working Conditions:

• None

Degree Requirement:
Listed degree qualification is required at time of hire
FLSA Status: Non-Exempt
Employee Category: Classified
Pay Range: $19.24 per hour or higher depending on education and experience
Type of Appointment: _of_Appointment
FTE: 1.0

Full Time/Part Time: Full Time
Funding:
A visa sponsorship is available for the position listed in this vacancy: No
Posting Date: 11/19/2025
Closing Date:
Open Until Filled: Yes

Special Instructions to Applicants:

To be considered your “Letter of Qualification” must address each of the required qualifications. Additionally, please provide information in support of your application regarding the preferred qualifications as relevant.

For 1st consideration, please apply by December 3, 2025

Applicant Resources: https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement:

Applicants who are selected as final possible candidates must be able to pass a criminal background check.

To apply, visit https://uidaho.peopleadmin.com/postings/50118

The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.