"Patient Services Specialist"

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.

Major/Essential Functions

• Schedule surgeries and procedures for a multi-specialty surgery clinic.
• Schedules new, follow-up or discharged patient appointments.
• Obtains, verifies and enters all information into the Electronic Medical Record before patient visit.
• Verifies insurance eligibility and benefits before patient visit.
• Obtains referral through the insurance company if required.
• Prepares charts patients before patient visit.
• Provide the patient with surgery information and estimated costs, and end the patient's visit.