"Patient Services Specialist"

Extended Job Title

Patient Services Specialist

Position Description

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.

Requisition ID

42041BR

Travel Required

Up to 25%

Major/Essential Functions

• Establish good rapport with patients and interact in an empathetic manner
• Commitment to improving the experience and delivery of care for patients
• Strong communication skills with excellent interpersonal skills
• Ability to listen to others and respond professionally
• Strong critical thinking, problem-solving abilities, and attention to detail
• Strong team-working abilities
• Possess a growth mindset
• Answer patient calls and process insurance verifications
• Collect and process patient payments

Grant Funded?

No

Pay Basis

Hourly

Schedule Details

Mon-Fri 7:45am- 5:00pm

Work Location

Midland

Preferred Qualifications

• Experience in a Medical clinic setting
• Experience scheduling appointments and receiving patients
• Experience verifying insurance, and processing payments
• EMR experience, preferably Cerner
• Experience with Microsoft Office i.e. Word, Excel, PowerPoint, etc.
• Bilingual English/Spanish

Department

Psychiatry Ode General

Job Type

Full Time

Occasional Duties

May occasionally rotate between Midland and Odessa Clinics

Shift

Day

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.