"Patient Services Specialist"

Extended Job Title

Patient Services Specialist

Position Description

This position is responsible for ensuring the smooth flow of operations in a correctional facility medical clinic. Employees serve as primary contacts for patients and are responsible for preparing necessary paperwork before patient visits, receiving patients, and maintaining records. In addition, this position may be responsible for coordinating other clinic services, responding to requests for patient information, and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to a supervisor. Work is performed in a medical clinic setting in a correctional facility and may require a high degree of contact with patients, facility staff, and other partners.

Major/Essential Functions

• Assures patients are scheduled for appointments in the electronic medical record (EMR).
• Process provider notes for accurate and complete information.
• Manage reminders in EMR.
• Coordinates clinic operations.
• Patient Throughput Management.
• Responds to request in a timely manner as required.
• Tele-Behavioral Health presenter.
• Attend meetings to support the strategic goals of the unit.
• Participate in the overall goals of the Managed Care Team
• Other duties as assigned.

About Managed Care:

Since 1989, TTUHSC Managed Care has served as a healthcare delivery service, providing high quality, low cost healthcare to patients within the Texas Department of Criminal Justice system. We provide medical, mental health, and dental services to patients in 22 facilities throughout West Texas. Managed Care emphasizes our values-based culture in all we do. You can learn more about TTUHSC Managed Care by visiting our website HERE.

Grant Funded?

No

Pay Basis

Hourly

Work Location

Wichita Falls

Preferred Qualifications

• 1 year of experience using medical and behavioral health terminology in a clinical setting, including EMR-based scheduling, note processing, reminder management, clinic operations support, and Tele-Behavioral Health coordination

Department

Wichita Falls Allred Unit

Job Type

Full Time

Shift

Day

EEO Statement

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

Required Qualifications

One (1) year customer service, office, or related experience required. Additional education may substitute for the experience requirement.