"Patient Services Specialist/ Grand Expectations"

Extended Job Title

Patient Services Specialist/ Grand Expectations

Position Description

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.

Requisition ID

43207BR

Travel Required

Up to 25%

Pay Grade Maximum

31.5

Major/Essential Functions

• Greets patients professionally and courteously at the beginning and end of the visit.
• Requests insurance information and updates as necessary.
• Scans insurance and patient picture identification into the EMR.
• Correct patient's demographic information as necessary.
• Call patient to verify rescheduled appointments.
• Request any additional payments and schedule the next follow-up appointment and or testing.

Grant Funded?

No

Pay Grade Minimum

15

Pay Basis

Hourly

Schedule Details

Monday- Friday 8:00 am -5:00 pm

Work Location

Lubbock

Preferred Qualifications

• 2-3 years in working in a clinical setting.
• Experience using and knowledge of medical terms.

Department

SOM Admin PSS Lbk

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Shift

Evening

EEO Statement

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.