"Patient Services Specialist- Midland"

Extended Job Title

Patient Services Specialist- Midland

Position Description

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.

Major/Essential Functions

• Answer incoming calls, schedule appointments, and relay messages to the appropriate nurse
• Accurately enter and update patient demographics to ensure clean insurance claim submissions
• Respond quickly to patient and insurance company inquiries, including prior authorizations and referr
• Verify insurance coverage and obtain required authorizations before scheduling appointments.
• Make outgoing calls to patients for appointment reminders, rescheduling, and general clinic communication?
• Document all communications in EMR.
• Handle daily cash transactions, including accepting payments and performing end-of-day cash counts.
• Attend and actively participate in monthly departmental meetings.
• Maintain current knowledge of department and HSC policies and procedures to ensure compliance.

Preferred Qualifications

• Prior experience in verifying insurance.
• Knowledge of patient management systems.

Required Qualifications

• A High School diploma or GED.
• One year of Customer Service, office, or related experience.
• Additional education may substitute for the experience requirement.

Schedule Details

Monday- Friday 8 am - 5 pm

Work Location

Midland

Department

Internal Med Ode General

Job Type

Full Time

Shift

Day

Travel Required

Up to 25%

Pay Basis

Hourly

Pay Grade Minimum

15.00

Pay Grade Maximum

16.50

Requisition ID

43043BR

Grant Funded?

No

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

EEO Statement

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.