Patient Services Specialist

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.

Major/Essential Functions

• Front Desk Operations: Welcoming patients, verifying identity, managing check-ins and check-outs, and maintaining comfortable waiting areas.
• Scheduling: Answering inbound calls, booking and confirming appointments, and rearranging schedules as needed.
• Insurance & Billing: Verifying insurance coverage, gathering necessary pre-authorizations, and collecting co-pays.
• Record Keeping: Updating Electronic Health Records (EHR) and ensuring patient data remains secure and HIPAA-compliant