"Patient Services Specialist - Student Health Services"

Extended Job Title

Patient Services Specialist - Student Health Services

Position Description

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.

Requisition ID

42361BR

Travel Required

None

Pay Grade Maximum

$19.50

Major/Essential Functions

Student Health Services at Texas Tech University is the on-campus medical care clinic exclusively for Texas Tech students. The mission of Student Health Services is to proudly provide compassionate, high-quality and accessible health care to Texas Tech students.

The Patient Services Specialist will help support the mission of Student Health Services by:

• Supporting the department's success by verifying and researching various insurance tasks generated by our registration software.
• Serving as the initial impression of our clinic by greeting patients with compassion, enthusiasm, and respect.
• Providing education to patients on our services.
• Listen carefully to patient needs presented face to face or over the telephone and communicate clear and accurate information in response.
• Attending Red Raider Orientation (Freshman/Transfer Orientation) and professionally representing Student Health.
• PSS has additional leadership duties as determined by the PSS Supervisor and will be expected to mentor and train PSS to meet departmental goals and initiatives.

Student Health Services is an exciting place to work. It is a fast-paced, team-oriented environment where patients always come first. The Patient Service Specialist must demonstrate excellent communication skills, training ability, effective problem-solving, and professionalism. The Patient Services Specialist must also keep calm under pressure and be comfortable working with providers and nurses.

Grant Funded?

No

Pay Grade Minimum

$15.00

Pay Basis

Hourly

Schedule Details

Mon-Thurs 8-5:30pm, Friday 8am-12pm

Work Location

Lubbock

Preferred Qualifications

• Previous experience as a receptionist or a similar role.
• Clinic experience scheduling appointments.

Department

Student Health Services Lbk

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Shift

Day

EEO Statement

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Does this position work in a research laboratory?

No

Navy Enlisted Classification Code

YN, HM

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code

0111