"Patient Services Specialist"

Extended Job Title

Patient Services Specialist

Position Description

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.

Major/Essential Functions

• Greet and assist pediatric patients and families with questions and provide support.
• Answer incoming calls, schedule appointments, document messages, and respond to inquiries professionally and promptly.
• Register patients, check patient in/out, verify and update demographics and insurance to avoid delays in care and ensure billing accuracy.
• Ensure all registration forms are complete and up to date.
• Maintain files and records confidentially.
• Maintain organization and efficiency of the front office, including office supply inventory.
• Schedule provider appointments

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Preferred Qualifications

• Prior experience working in a medical practice.
• Ability to type approximately 40WPM.
• Experience working in various computer programs: Microsoft Office, Excel, Electronic Medical Records, Insurance programs,
• Experience with phone, fax.
• Spanish-speaking is preferred but not required.

Pay Grade

Minimum: 15.00
Maximum: 15.00
Pay Basis: Hourly

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Department

Pediatrics Ama Genl

Job Type

Full Time

Work Location

Amarillo

Travel Required

None

Shift

Day

Requisition ID

43171BR

Grant Funded?

No