Job Details

Patron Services Associate

Job ID: 299956
Location: Statesboro, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations.

With three vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville - Georgia Southern offers a dynamic environment which encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned special accreditation from professional and academic associations that set standards in their fields.

Location

Statesboro Campus - Statesboro, GA

Department Information

Performing Arts

Job Summary

The Patron Services Associate oversees the day-to-day operations of the Georgia Southern University Performing Arts Center (PAC) administrative office, including the ticket office, while serving as the primary front-of-house administrator for the PAC. The Patron Services Associate plays a critical role in creating a welcoming and accessible environment for patrons, donors, and clients, assisting the PAC Director to ensure that their needs are met.

Responsibilities

• Oversee daily operations of the PAC administrative office, including ticket office functions, patron services, and maintaining the administrative office, lobby, and audience chamber
• Prepare PAC newsletters, marketing materials, and coordinate PAC participation in on-campus and community outreach events
• Conduct arts administration industry research and provide operational and strategic support to the PAC Director
• Coordinate guest artist accommodations, process payment requests, and support administrative and event-related logistics
• Coordinate front-of-house operations to ensure a professional guest experience and assist with event setup, changeovers, load-ins, and load-outs
• Recruit, hire, train, schedule, and supervise student assistants, work-study staff, and event volunteers
• Serve as the primary point of contact for PAC information for patrons, donors, clients, staff, and guest artists
• Maintain and update the PAC patron database, oversee mass mailings, and support patron, donor, and client relationship development
• Administer the PAC School Matinee Series, including relationship management, reservations, invoicing, payment collection, seating charts, and event signage
• Manage all PAC season, rental event, community group, and school group ticket sales using Tix ticketing software

Required Qualifications

Educational Requirements

• Bachelor's degree in performing arts, arts administration, or related field or 4-5 years of experience in live production or event management in lieu of a bachelor's degree

Preferred Qualifications

Preferred Educational Qualifications

• Bachelor's degree in the Performing Arts

Preferred Experience

• Live production and front of house experience

Proposed Salary

$16.15 - $19.78 per hour

This is a non-exempt position paid on a biweekly basis.