"Patron Services Part-Time Center for the Arts"

Patron Services Part-Time Center for the Arts

Company: Virginia Tech

Job Location: Blacksburg, Virginia

Category: Arts and Museum Administration

Type: Adjunct/Part-Time

Job Description

These are non-student positions and are not available to Virginia Tech students. Students, please refer to the Center for the Arts website for student hiring information: https://artscenter.vt.edu/about/careers.html

Part-Time Patron Services positions perform a variety of customer service and administrative tasks in support of events at the Center for the Arts at Virginia Tech. Typical work may include box office staffing, ushering, and/or visual arts gallery supervision. Positions require strong customer service and interpersonal skills, evening and weekend availability, punctuality, and good computer skills.

Responsibilities may include:

• Answer patron questions about performances, ticketing processes, performance seating, gallery exhibits; engage and assist patrons as appropriate.
• Provide assistance to patrons with special accommodation needs.
• Consult departmental managers promptly for efficient and attentive problem resolution.
• Process ticket sales, ticket distribution, and ticket scanning according to established procedures.
• Conduct box office and/or theater opening and closing procedures as directed.
• Track attendance, perform minor upkeep tasks, and report equipment and building maintenance issues as needed.
• Process cash, checks, and credit cards in accordance with departmental and university procedures.
• Maintain confidentiality regarding patron transactions and interactions.
• Assist with patron emergencies and building evacuations as needed.
• Monitor patron movement and displays to minimize risk to persons and property.

Required Qualifications

• Customer service experience.
• Experience working as part of a team.
• Proven record of punctuality.
• Willingness and ability to work evening and weekend hours.
• Strong customer service and communication skills.
• Strong computer skills.

Preferred Qualifications

• Performing arts theater experience.
• Experience using automated ticketing systems.

Pay Band: 1

Overtime Status: Non-Exempt: Eligible for overtime

Appointment Type: Regular

Salary Information: 15.00 per hour minimum

Hours per week: 10-30

Review Date: 07/11/2025

Additional Information: The successful candidate will be required to have a criminal conviction check.