Payment Processing Specialist - Controller's Office

Department

Office of Student Finance | Controller's Office

The Office of Student Finance, a unit within the Controller's Office, plays a critical role in supporting student success by ensuring the efficient and effective management of student accounts, refunds, billings, and tuition processes. Our office provides accurate financial services, improving student access, and maintaining compliance with university, state, and federal regulations.

Responsibilities

The University is seeking a detail-oriented and service-minded professional to serve as Payment Processing Specialist within the Office of Student Finance. This role is ideal for someone who thrives on accuracy, problem-solving, and keeping complex payment operations running smoothly.

This position is responsible for processing student and departmental payments, auxiliary payment activity, and departmental deposits, and for resolving problem checks and other payment exceptions. The Payment Processing Specialist ensures that daily payment and deposit activity is accurate, timely, and properly reconciled, and serves as a resource to campus departments on payment and deposit procedures.

What You'll Do:

Process student and departmental payments

You will process daily student and departmental payments, including auxiliary payment activity submitted by campus departments. You will review payment batches for completeness and accuracy, resolve discrepancies with departmental submitters, and post payments to the appropriate accounts in PeopleSoft Campus Solutions in accordance with University fiscal control procedures.

Manage daily departmental deposits

You will prepare, verify, and process daily departmental deposits, reconciling deposit documentation against supporting records and payment detail prior to submission. You will research and resolve out-of-balance deposits in coordination with depositing departments and the Controller's Office.

Resolve problem checks and payment exceptions

You will research and resolve problem checks and other payment exceptions, including returned items, misapplied payments, and unidentified remittances. You will apply independent judgment to determine root cause and appropriate corrective action, coordinating with departments, students, and financial institutions as needed to reach resolution.

Strengthen payment and deposit processes

You will evaluate recurring payment processing and deposit discrepancies to identify process gaps and recommend procedural or internal control improvements. You will interpret and apply University and Board of Governors fiscal policy to non-routine payment and deposit situations referred by departmental staff.

Serve as a resource to campus departments

You will serve as a point of contact for campus departments on payment submission, auxiliary payment, and deposit procedures, and may help develop or update departmental guidance and job aids.

Qualifications

Bachelor's degree; or a high school diploma or equivalent and four years of experience. (Note: post high-school education and/or experience may substitute at a comparable rate.)

Preferred Qualifications

• Experience with PeopleSoft Campus Solutions or a comparable student information system
• Experience processing payments, deposits, or reconciliations in a higher education or financial services setting
• Familiarity with Flywire, Transact, or similar payment processing platforms
• Strong attention to detail and accuracy in a high-volume transaction environment
• Ability to research and resolve financial discrepancies independently
• Excellent written and verbal communication skills
• Ability to prioritize and manage multiple time-sensitive tasks

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!

Learn more about Florida State University and our campuses.

Anticipated Salary Range

Commensurate with education and experience; minimum salary of $43,000.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our FSU Total Rewards website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our FSU Total Compensation Calculator to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply through the FSU Careers site (jobs.fsu.edu). If you are a current FSU employee, apply through myFSU Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations

This is an A&P position.

This position requires successful completion of a criminal history background check.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.

Organization

Working at Florida State University

One of the nation's elite research universities, Florida State University — with the Carnegie Foundation's highest designation, Doctoral/Research University-Extensive — offers a distinctive academic environment built on its cherished values and unique heritage, welcoming campus on the oldest continuous site of higher education in Florida, championship athletics, and prime location in the heart of the state capital.

Combining traditional strength in the arts and humanities with recognized leadership in the sciences, Florida State University provides unmatched opportunities for students and faculty through challenging academics, cultural discovery and community interaction.

Underlying and supporting the educational experience at Florida State University is the development of new generations of citizen leaders, based on the concepts inscribed in our seal: Vires, Artes, Mores — Strength, Skill and Character.

Epitomized by recently named Rhodes Scholars Garrett Johnson and Myron Rolle — elite athletes and scholars committed to public service — and Joseph O'Shea — a campus and community leader as well as a top scholar — Florida State's 40,000 students are dedicated to academic excellence and providing leadership in our complex world.

Florida State University's 16 colleges offer more than 275 undergraduate, graduate, doctoral, professional and specialist degree programs, including medicine and law, covering a broad array of disciplines critical to society today. Each year the University awards over 2,000 graduate and professional degrees.

With its impressive breadth of leading graduate, professional and undergraduate programs, Florida State University is a demanding, intellectually stimulating, yet warm and caring environment for students and faculty. Recognized nationally for its commitment to diversity, Florida State University is a national leader in the number of doctorates awarded to African-American students and in the graduation rate of African-American undergraduates. Its College of Medicine and College of Law are ranked in the nation's Top 10 for Hispanic students.

Florida State University's arts programs — dance, film, music and theatre — rank among the finest in the world, offering an arts education comparable to leading conservatories. Its creative writing program is ranked among the nation's best and is home to the most consistently honored and published student body in the United States. Florida State is responsible for governance of the John and Mable Ringling Museum of Art and associated arts programs, one of the largest museum/university complexes in the nation.

Other programs consistently included in the top public university list include physics, chemistry, political science, psychology, criminology, public administration, library science, information, human sciences, business and law.

At the Ph.D. level, interdisciplinary programs draw on notable research faculty strengths that transcend the traditional disciplines, including neuroscience, molecular biophysics, computational science, materials science and research at the National High Magnetic Field Laboratory—home to the world's most powerful magnets.