"PEAK - TANF Program Specialist"

TANF Program Specialist

This position is being filled through OU's PEAK Temporary Staffing Services, with a long term opportunity including applying for a full-time, permanent position.

• Starting Pay in training is $17.00 per hour
• Pay increase to $18 an hour upon successful completion of formal and on-the job training.
• Applicants with 18 months experience in data analysis, project coordination or related experience are eligible to apply for full-time permanent position.

After initial training the position will start with learning to take telephone calls, proxy applications.

Training: begins October 13, 2025 and will be on-site in Noble for 2-3 weeks followed by approximately 12 weeks of on-site classroom and on the job training in Norman.

Initial Work Period: staff will be required to work on-site in Norman until satisfactory performance standards are consistently being met.

Reliable transportation to Rock Creek Road in Norman and Main Street in Noble is essential for participation in the training program and initial work period.

The Program Specialist serves as the primary contact for an adult and family service benefit programs providing benefit inquiry support, collecting verification documents and processing applications.

Duties Include:

• Support benefit program caseload according to outlined agency requirements.
• Responsible for educating participants on benefit program requirements by outlining program information and processes.
• Enter and retrieve information from case management system; receive and review documents including customer verification.
• Provide comprehensive customer assistance through inbound phone support by conducting initial assessment, research and assistance.
• Coordinate with other staff as needed to clarify policies and procedures.
• Review and determine eligibility status of individual applications, review and resolves problems, and route requests to appropriate staff and units for processing.
• Assist customers in securing needed information and documents; conducts interviews to obtain information from customers.
• Coordinates and applies program guidelines to project delivery.
• Researches, retrieves, and analyzes information.
• Performs research functions, analyze data, and provide customer service and support.
• Identifies discrepancies and resolve problems.
• Researches state and federal policies to develop and implement procedures to ensure compliance with state and federal requirements.
• Establishes and maintains professional internal and external relationships.
• Performs various duties as needed to successfully fulfill the function of the position.

Job Requirements

Required Education and Experience: High School Diploma or GED, AND: 24 months experience in a call center or front line customer service.

Skills:

• Flexible team player with a commitment to personal and professional accountability
• Ability to balance multiple tasks and deadlines with attention to detail and accuracy
• Demonstrate effective critical thinking and decision-making skills based on training and guidelines provided
• Excellent interpersonal and communication skills
• Ability to speak, read and write clear, concise English
• Ability to accurately read and understand written materials and instructions
• Ability to interpret and apply federal and state regulations and guidelines.
• Ability to work well with all levels of staff in the organization and individuals with multiple barriers.
• Must be able to handle confidential matters in responsible manner.
• Ability to work comfortably in a fast-paced intake, education and support center

Certifications: None

Advertised Physical/Environmental Requirements: Ability to sit and talk for prolonged periods. Hand and finger dexterity. Engage in repetitive motion of he wrist, hand, and fingers. Standard Office Environment.

Training and Work Locations: 617 West Rock Creek Road, Norman, Oklahoma and 1600 North Main, Noble Oklahoma.