Peer Advisor

Auckland University of Technology (AUT) is New Zealand's newest university and one of its most distinctive. Centred on students and grounded in knowledge that works, AUT is 5-star rated by QS, with more than 27,000 students and 4,000 staff based primarily across three Auckland campuses. It's a place of real opportunity, where the values of Pono, Tika and Aroha shape how talented, progressive people work together – and you'll feel that in the culture, in the collaboration and in the difference the work makes for students, communities and the world.

Our community is stronger because of the role Te Tiriti plays in how we operate, and because Māori and Pacific knowledge, leadership and contribution are central to who we are. We embrace diversity in all its forms and are proud to welcome people of all ethnicities, genders, sexual orientations, religious and political beliefs, socio-economic situations and accessibility needs.

AUT’s award-winning Student Services and Administration directorate is dedicated to delivering exceptional student-centred experiences across the entire learner journey, from enrolment through to graduation and beyond. Bringing together high impact services in student administration, wellbeing and support, governance, systems, and operational delivery, the directorate works collaboratively with academic and professional teams to enable student success and institutional effectiveness. It offers professionals the opportunity to make a meaningful difference in a large, diverse university environment - combining purpose led work, continuous improvement, and a strong focus on equity, service excellence and positive outcomes for students and staff. To learn more about Student Support Services at AUT, please click here: https://www.aut.ac.nz/student-life/support-services

The Opportunity | Te Whiwhinga mahi

This is a fixed-term, part-time role reporting to the Senior manager of Transition and Retention Team

Key Responsibilities about the role:

• Enquiry Management: Meeting or exceeding customer expectations; ensuring prompt accurate and responsive advice and support for both internal and external customer queries covering.
• Knowledge and information: Comprehensive knowledge of AUT products, services and administrative systems covering all queries across multiple customer enquiry channels
• Student Experience: Delivery of a high quality, professional service which facilitates the University’s culture of customer care and student centricity

At AUT we strive to be a place where people love to work and learn. We are committed to te Tiriti, excellence and inclusivity and aspire to be the University of choice for Māori and Pacific communities. We welcome people of all ethnicities, genders, sexual orientations, religious and political beliefs, socio-economic situations and accessibility needs.

What we offer | Ngā āhuatanga kei a mātou

At AUT you’ll be part of a values-led university with a strong, caring culture, flexible working, generous annual leave and support to thrive in your role and career. We provide the tools, trust, recognition frameworks and cultural capability development programmes to help you make a meaningful contribution. Learn more about our competitive benefits tailored to all staff.

About you | Ko wai koe

As a professional staff member at AUT, you’ll help our university thrive by improving services, supporting students and staff and driving practical improvements across our campuses. We’re looking for people with energy, curiosity and openness to new ideas who bring a collaborative, adaptable approach and contribute to a positive workplace culture.

You’ll also bring cultural humility and respect for Te Tiriti o Waitangi, Indigenous peoples and diverse communities. Experience supporting Indigenous, equity or inclusion-focused initiatives is highly valued.

To be successful in this role, you will have:

• Currently enrolled at AUT (undergraduate or postgraduate level).
• Have experience or knowledge of AUT Student Services
• This role is considered a children's worker and will be subject to safety checking as part of the Children's Act 2014.
• A commitment to equity, diversity and inclusion and supportive of AUT’s Te Aronui journey.

How to apply | Me pēhea te tuku tono

Along with your CV, please submit a cover letter which a) explains why this role (and AUT) is of interest, and b) addresses how you feel you meet some, or all, of the key criteria listed above.

Please note - all applications must be submitted through the online application process on AUT’s careers website.

Further Information | Pārongo Anō

• Salary Ranges | Ngā Utu: $59,000 - $60,000 per annum (dependent on experience and qualifications)
• For further information: please send us an enquiry or call 09 921 9499

Closing Date | Te rā aukati: 7 October 2026, 11:55pm

Job Reference | Tohutoro Mahi: 96709

*Full-time denotes 37.5 hours per week

This role is considered a children’s worker role and will be subject to safety checks as part of the Children’s Act 2014

At AUT we strive to be a place where people love to work and learn. We are committed to te Tiriti, excellence and inclusivity and aspire to be the University of choice for Māori and Pacific communities. We welcome people of all ethnicities, genders, sexual orientations, religious and political beliefs, socio-economic situations and accessibility needs.

Please note that all applications must be submitted through the online application process. For further information, please send us an enquiry here or call 921 9499. Please note we are happy to answer your questions but we do not accept applications by email. You will need to apply through the standard registration process.

Nā tō rourou, nā taku rourou ka ora ai te iwi.

With your food basket and my food basket, the people will thrive.

Posted 2026-09-25