Peoplelink Service Representative

Overview

Perform a wide range of clerical and general office duties including those of a confidential nature. Serve as the initial source of information for customers of the PeopleLINK Service Center as well as the general University community to resolve client inquiries and issues related to Benefits, Employee Events, Employee Data, Payroll & Time Entry, and other defined inquiry categories. Respond to inquiries displaying a comprehensive knowledge of the department's offerings and policies. Escalate inquiries or issues requiring additional research or input to the appropriate PeopleLink or other resource including those within HR or any other area (IT, Payroll Operations, Budget, Bursar, Registrar, etc). Maintain and monitor benefits enrollment procedures; review personnel action requests and forms for faculty, administrative, clerical, technical, service and research staff to identify new enrollments, changes, promotions and terminations; verify eligibility/ineligibility for benefits. Customize and/or compose letters in response to internal and external requests for information for supervisor's review and approval. Perform other general word processing duties. Modify and/or create databases and complex spreadsheets. Prioritize office activities and delegate work to student and/or casual employees. Hire new students and assist with hiring of casual employees.

Responsibilities

Required Education:

High School Diploma or equivalent

Required Experience:

3+ years of office experience. Experience providing a high level of customer service.

Preferred Experience:

2+ years of office experience (with Associate's degree). 1 year of office experience (with Bachelor's degree). Experience in HR, payroll, Higher Education and/or a Shared Services environment.

Required Skills, Knowledge and Abilities:

Proficiency with intermediate to advanced word processing, spreadsheet and database applications. Moderate to fast, accurate keyboarding. Good proofreading and writing skills. Must be fully committed to providing the highest level of customer service with excellent interpersonal, problem solving, and conflict resolution skills. Ability to handle multiple tasks in a deadline-driven environment.

Preferred Skills, Knowledge and Abilities:

Experience with HRIS and/or case management systems (Workday/ServiceNow). Proficiency with intermediate to advanced Microsoft Office.

Qualifications

In compliance with NYC's Pay Transparency Act, the hourly rate for this position is USD $39.129. This rate is based on bargaining unit contracts. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

Salary: 39.13