"Personal Tutoring Senior Officer"

About us:

The Student Transition and Outcomes Department works to address the sector-wide and institutional factors and barriers that contribute to lower rates of attainment, continuation and progression for students at King’s. We work collaboratively across the King’s community to provide an inclusive student experience, with a focus on traditionally underrepresented student groups.

We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.

About the role:

The Personal Tutoring Senior Officer plays a central role in ensuring King’s delivers a consistent, high-quality, and inclusive personal tutoring experience for all students. The postholder provides expert coordination, communication, and training to help staff understand their responsibilities and feel confident in offering effective pastoral support to our diverse student body.

This role is particularly important as King’s strengthens its personal tutoring infrastructure through new policies, digital tools, and improved processes. The Personal Tutoring Senior Officer develops clear guidance, resources, and training, coordinates faculty reporting, and ensures smooth, consistent communication across the University’s tutoring network.

This is an excellent opportunity for candidates looking to deepen their understanding of the student experience and develop skills in stakeholder management, communication, and training design. Working collaboratively across faculties and professional services, the Personal Tutoring Senior Officer helps enhance operational consistency and supports the delivery of King’s Vision 2029 by promoting student success, inclusion, and staff capability.

This is a full-time post (35 hours per week) and you will be offered an indefinite contract. We support flexible working arrangements, and work in a hybrid way, with a current minimum requirement to be on campus every Thursday.

About you:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Relevant work experience and/or education. We welcome a wide range of backgrounds and recognise that people develop skills through many different routes. Experience may come from roles in student support, administration, coordination, communications, or project work; education may include higher education, professional qualifications, or other relevant training.
2. Experience coordinating projects, processes, or services in a busy or complex organisation, including managing a high-volume workload and balancing competing priorities.
3. Strong written and verbal communication skills, with the ability to explain information clearly and adapt messages for different audiences in an inclusive and accessible way.
4. Experience creating or delivering guidance, resources, or training for staff or students, with the ability to work confidently in group and one-to-one settings.
5. Ability to build and maintain effective working relationships with colleagues at all levels, contributing to a positive and collaborative team culture.
6. Strong organisational skills, attention to detail, and a proactive approach to problem-solving and managing your own workload.
7. Ability to analyse information and produce clear, data-informed reports or recommendations to support decision-making.
8. Confidence using digital tools and systems (including Microsoft Office), with the ability to learn new systems quickly and support others to use them; and a sound knowledge of how to embed inclusive practice in staff and student-facing work.

Desirable criteria

1. Understanding of personal tutoring, student support, or pastoral care in an educational setting.
2. Experience working in higher education or another large, complex organisation.
3. Experience managing communication channels such as newsletters, shared online spaces, or dedicated inboxes.
4. Experience supporting policy implementation or contributing to service improvement projects.
5. Experience using digital platforms such as KEATS (Moodle), Contensis (web content), HELIX, or Student Record Systems.

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further information:

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.

Interviews are provisionally expected to take place over the weeks commencing 19th and 26th January 2026.

Grade and Salary: £39,076 - £43,909 per annum, including London Weighting Allowance
Job ID: 133025
Close Date: 04-Jan-2026
Contact Person: Anna Levine, Student Transition Manager
Contact Details: anna.1.levine@kcl.ac.uk