Job Description

The Physical Security Technician reports to the Manager, Integrated Security and Information Systems and directly supports the technology needs of Boston College's Department of Public Safety; and provides on-site support for all physical aspects of the Public Safety Technology and Building Security Systems across the University including IP Video Security Systems, Access Control Systems, and Panic Alarm and Intrusion Alarm Systems.

In addition to supporting Building Security Systems, the Physical Security Technician assists in supporting all physical aspects of the Public Safety Technology used by the Department of Public Safety. Public Safety Technology includes MDT In-Vehicle Computers, LTE Trunk Routers, 800mhz / 400mhz portable and base radios (excludes repeaters and their associated antennas), FirstNet ATT and EPTT, Siren System including auditable mass notification, Smart Campus technologies including License Plate Recognition, Blue Light Emergency Phones, Dynamic Alarm Mapping, AVL Mapping, and technologies within the Public Safety Primary Communications Center and Backup Communications Center.

Evening Schedule

Hiring Range: $39.47/hr to $49.35/hr. Pay rate commensurate with relevant experience.

Requirements

Required Qualifications:

• Strong technical abilities to troubleshoot, support, and maintain critical physical security equipment supporting a 24x7 operation.
• Strong problem-solving skills, organizational skills, and project planning skills
• Strong troubleshooting skills for problem resolution
• Ability to work through problems and find solutions
• Ability to manage multiple tasks with shifting priorities
• Excellent customer service skills; strong commitment to customer service
• Excellent coordination, collaboration, writing, and verbal communication skills
• Ability to work effectively in a group and as a member of a project team
• Knowledge of TCP/IP networking
• Understanding and comfortable working with basic IP networks.
• Experience with Google Suite
• Experience with Microsoft Excel, Word and other Microsoft Office applications
• Higher education experience preferred
• Ability to lift and carry 50 lbs.
• Ability to climb a ladder at least 15ft
• Ability to travel across campus
• Ability and experience using hand and power tools
• Clean driving record required
• Possess a willingness and ability to support a diverse and inclusive environment

Certifications preferred but not required: Software House - CCURE 9000 Installer Certified, Genetec Security Center Certified

Education: Bachelor's degree preferred

5 years of experience as an in-field technician with hands-on experience in the troubleshooting, repair, and installation of Public Safety Technology and Building Security Systems.

Proficiency in reading and understanding security floorplans, architectural, and network diagrams.

Lead experience preferred but not required

Preferred Technology Experience

• Access Control and Alarm Management Systems including Card Readers, Panic Alarms, Intrusion Alarms, and Intercoms
• Video Security Systems (CCTV) including IP and Analog Security Cameras.
• Basic Computer Networking and Telecommunications
• Software House - Access Control and Alarm Management Systems
• Inovonics - Panic Alarms
• DSC (Digital Security Controls) - Intrusion Alarm Systems
• 2N and AiPhone - Intercoms
• Genetec Security Center - Video Management Systems
• Axis Communications - Video Security Cameras