Job Summary
The Police Communications Operator I operates telephone, radio, and
computer systems for computerized radio dispatching, ensuring the
safety of officers and the university community. Provides
assistance to callers and walk-ins regarding emergencies,
found/lost property, parking concerns, and other safety-related
issues.
FGCU is building a culture of curiosity, commitment and
collaboration. We value employees who successfully work with others
and drive positive change through critical thinking and decisive
action. If you thrive in an environment of innovation,
accountability and mutual respect, you will find a good home
here.
Job Description
Typical duties include but are not limited to:
- Receives and evaluates calls requesting police assistance of
both emergency and non-emergency natures.
Inputs and transmits call information using the communications
and dispatch systems.
Contacts appropriate parties to notify of complaints and/or
actions required.
Operates two way radio to dispatch calls to public safety units
and to receive and communicate information.
Monitors the field position and activities of department
personnel.
Transmits requests for emergency services and retrieves various
data and records.
Checks driver's license records, vehicle registrations, stolen
article files, warrants, criminal histories, and missing person
lists.
Monitors alarm systems and notifies personnel upon
activation.
Prepares various logs, reports and forms.
Other Duties:
- Performs other job-related duties as assigned.
Additional Job Description
Required Qualifications:
- This position requires a high school diploma and two years of
full-time experience directly related to the job functions.
- Relevant full-time experience using computer systems for
entering, updating, and retrieving information.
- State NCIC/FCIC certification or ability to obtain within three
months of employment.
- Valid Florida 911 Public Safety Telecommunicator certificate or
the ability to obtain within six months of employment.
- Valid driver's license.
- Any appropriate combination of relevant education, experience,
and/or certifications may be considered.
Preferred Qualifications:
- Experience with 911, police, fire, or emergency medical
dispatch.
Knowledge, Skills & Abilities:
- Proven ability to think strategically and approach challenges
with creativity.
- Demonstrated track record of reliability, meeting goals, and
holding oneself accountable.
- Strong interpersonal skills and experience working effectively
across teams.
- Knowledge of local, state, and federal communication laws.
- Knowledge and proficiency with Microsoft Office (Word, Excel,
and Outlook).
- Knowledge of law enforcement agencies in Lee, Collier,
Charlotte, Glade, Hendry, and Sarasota counties.
- General knowledge of transit policies and procedures pertaining
to the university.
- Knowledge of fire and intrusion alarm monitoring systems and
operations.
- Excellent interpersonal, verbal and written communication
skills.
- Ability to operate office equipment including a multi-line
telephone system, two-way radios, and video display terminals.
- Ability to operate personal computers with proficiency and
learn new applications and systems.
- Ability to listen to and understand information presented
through spoken words and sentences, retrieve facts, derive meaning,
and draw valid conclusions.
- Ability to interact in a professional manner with staff,
faculty, students, and the community in a service-oriented
environment.
- Ability to function effectively in high stress emergency
situations.
- Ability to properly record police services provided, maintain
records, and prepare reports and other written materials.
- Ability to take initiative to plan, organize, coordinate, and
perform work in various situations when numerous and competing
demands are involved.
- Ability to exercise flexibility, good judgment, and
discretion.
- Ability to work evenings, nights and weekends as
necessary.
Institutional Values & Behavioral Expectation
In this role, the successful candidate will be expected to:
- Seek out new approaches to improve outcomes; remain open for
feedback and new ideas.
- Lead with integrity; consistently produce high-quality work;
persevere to overcome obstacles to meet deadlines and achieve
deliverables.
- Share information and insights thoughtfully; build partnerships
across departments; communicate respectfully; support colleagues to
achieve common goals.
**Special Instructions to Applicants**
There will be a written exam for qualified applicants. Eligible
candidates will be contacted via email with further
details.
Police Communications Operator I - new hires start at
$19.75/hour ($41,250 annual).
After successful
completion of training/probation, will be
reclassified to
Police Communications Operator II with a 5%
increase, at $20.75/hour ($43,326.00 annual).
FGCU is a State University System of Florida member and an Equal
Opportunity and Equal Access employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, age, national origin, disability, or
protected veteran status.
To apply, visit https://apptrkr.com/9755841"">https://fgcu.wd5.myworkdayjobs.com/en-US/eaglejobs/job/Main-Campus/Police-Communications-Operator-I_R0007748?workerSubType=7606cd1535ba016f9151c43d68012214&workerSubType=7606cd1535ba01e56580c43d68012414&workerSubType=7606cd1535ba014f6fabc43d68012614
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