Police Dispatcher

Essential Duties Summary:

• Collects data and information while taking the appropriate course of action based on well​defined procedures and practices.
• Receives emergency and non-emergency calls via radio and telephone while taking the appropriate action(s).
• Processes criminal history and background checks for officers.
• Provides community support within policy and procedure.
• Assists campus staff with entry into buildings via virtual electronic system.
• Interacts with callers (general public and other law enforcement agencies) and utilizes protocols to determine appropriate action to be taken.
• Manages tow related issues such as paperwork, wreckers, and car releases.
• Maintains specific data logs and journals as required by state mandates and procedures, as well as daily communication logs.
• Monitors Campus’ fire and intrusion alarms conditions and dispatch the appropriate unit (police and/or fire) when required. Also monitor camera system.
• Operates police communications equipment such as Communications console, police portable radios, CAD, State and County computer systems, audio recorders, fax-machines, copiers, and other equipment located in the telecommunications area.
• Performs other job-related duties as assigned.

% FTE: 1.0

Hiring Range: $16.74-$21.34

Education:

Required:
High School diploma G.E.D. or equivalent or equivalent education

Required Licensing/Certification:

Must successfully complete (All courses must be successfully completed within two (2) years of employment.):

• Texas DPS Basic Telecommunications Course
• TLETS/NLETS
• TCIC/NCIC Basic Procedures Courses for licensing and certification.

Preferred:

• Valid Texas Driver’s license.
• Clerical and personal computer experience.

Knowledge, Skills, and Abilities:

Knowledge of:

• Federal, State, Local, and County laws.
• Requires advanced, specialized knowledge in a job function, family or professional discipline to handle, as necessary, the analysis and/or procedural modifications associated with non-standard work or situations; and as applicable, provides guidance and technical leadership to others in area of expertise.
• Department procedures.
• Safety guidelines.
• Microsoft Office Professional or similar applications.

Skill in:

• Problem-solving and decision-making.
• Multitasking capabilities.
• Operating equipment.
• Command of technical and functional procedures, processes and subject matter in a job family or professional discipline to handle most situations and lead and/or review the work of others in multiple job classifications performing diverse responsibilities.
• Time management.
• Both verbal and written communication.

Ability to:

• Prepare detailed reports.
• Work independently.
• Ability to maintain the security or integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment or water treatment system.

Work Experience:

Required:
One (1) year related experience.

Working/Environmental Conditions:

• Reach and grasp objects.
• Stoop, bend, kneel, crouch, lift or crawl.
• Use of video display terminal.
• Sitting or standing in one location.
• Communicate information orally and in writing.
• Receive and understand information through oral and written communication.
• Proofread and check documents for accuracy.
• Carry objects of lightweight.
• Work a fluctuating work schedule.

UA EEO Statement:

It is the policy of Texas Southern University to provide a work environment that is free from discrimination for all persons regardless of race, color, religion, sex, age, national origin, individuals with disability, sexual orientation, or protected veteran status in its programs, activities, admissions or employment policies. This policy of equal opportunity is strictly observed in all University employment-related activities such as advertising, recruiting, interviewing, testing, employment training, compensation, promotion, termination, and employment benefits. This policy expressly prohibits harassment and discrimination in employment based on race, color, religion, gender, gender identity, genetic history, national origin, individuals with disability, age, citizenship status, or protected veteran status. This policy shall be adhered to in accordance with the provisions of all applicable federal, state and local laws, including, but not limited to, Title VII of the Civil Rights Act.

Manual of Administrative Policies and Procedures

Open Until Filled (overrides close field): Yes

Special Instructions to Applicants:

Open to all applicants.