Position Summary

The Police Dispatcher Supervisor is responsible for overseeing the day-to-day operations of the university's police dispatch center. The Supervisor is responsible for coordinating and supervising the activities of police dispatchers, ensuring efficient response to emergency and non-emergency calls, and maintaining a high level of communication and coordination with law enforcement personnel, and emergency services.

The Supervisor also serves as a dispatcher as scheduled and reports to the Chief of Police.

Minimum Qualifications

Previous experience in police dispatch or emergency communications is required, with a minimum of 1-2 years of supervisory experience.

Preferred Qualifications

A suitable combination of education and experience may be substituted for minimum requirements.

Job Duties

• Demonstrate an attitude and behavior that reflects the values and mission of the department and University.
• Provide leadership and guidance to a team of police dispatchers, including training, and scheduling.
• Foster a positive work environment, promote teamwork, and encourage professional development among dispatch staff.
• Oversee the 24/7 operation of the police dispatch center, ensuring adequate staffing at all times.
• Monitor dispatch communications to ensure accurate and timely responses to emergencies, calls for service, and inquiries.
• Maintain up-to-date knowledge of emergency protocols, procedures, and resources.
• Coordinate with law enforcement officers, and other first responders to ensure effective and efficient response to emergency situations.
• Serve as a liaison between dispatchers and field personnel, relaying critical information and updates.
• Implement and enforce dispatch center policies and procedures to maintain the highest standards of service.
• Conduct regular audits and quality checks to ensure accuracy and compliance with established protocols.
• Conduct ongoing training for dispatchers to enhance their skills and keep them informed of industry best practices.
• Keep abreast of technological advancements in dispatching and emergency communication systems.
• Maintain accurate records of all dispatched calls, incidents, and personnel activities.
• Prepare reports on dispatch center performance, incident statistics, and other relevant data as required.
• Ensure that dispatch equipment, including radios, computers, and phone systems, is properly maintained and in good working order.
• Arrange for timely repairs or replacements as needed.
• Collaborate with campus community members, student organizations, and external agencies to promote safety and security awareness.
• Participate in campus safety and emergency preparedness initiatives.
• Act as the office manager in the absence of law enforcement supervisor. (Essential)

Knowledge, Skills and Abilities

• Strong knowledge of emergency response protocols, radio procedures, and public safety best practices.
• Excellent communication and interpersonal skills.
• Proficiency in computer-aided dispatch (CAD) systems and other relevant software.
• Ability to handle high-stress situations and make quick, sound decisions.
• Familiarity with state and federal laws and regulations related to emergency communications.
• Must be available for on-call duties and emergency response as needed.
• OLETS Certified.
• Ability to complete data research reports as needed.
• Ability to successfully complete supervisors/management course.