Director of Departmental System Applications team in providing technical guidance to provide reliable, high-performance, secure, and scalable infrastructure technology to agency systems, and assures their integration in the support of the mission and goals of DPSEM. In coordination with the Public Safety Applications team, this position will oversee the day-to-day facets of the police department's information and public safety systems and applications including IMC CAD/RMS, 800 MHZ, MDTs, portable radios, station alerting systems, and other public safety and related hardware and software. The Police Technical Services Manager will oversee the Manager of the DPSEM Communication Control Center and twelve dispatch personnel.
This position is the primary contact for all technology within the department and as such, functions as the department's technical expert.
Major Responsibility: Oversight for Public Safety's Technical Services Division
- Provide strategic leadership, operational control and direction over dispatch and technical staff.
- Manage staff by establishing and evaluating strategic group priorities and performance expectations; assigning and directing division work, applying discipline when necessary.
- Participate in hiring processes.
- Manage and oversee all data entry into the confidential automated records systems.
- Create, implement and maintain policies and procedures, standard operating and training manuals for the communication center.
- Assess training needs, determine training approach, develop course materials and conduct advanced technical training for all department personnel.
Major Responsibility: Technological leadership for the Department of Public Safety and Emergency Management
- Serve as a member of the department's senior leadership team.
- Act in an advisory capacity to the command staff on technical issues; develop and provide managerial reports and background information to make operational decisions.
- Participate in strategic planning activities, measurement, implementation and reporting.
- Represent department technical needs (and limitations) on all internal technology-related committees.
Major Responsibility: Daily operations
- Maintain the confidentiality and integrity of the computer system, including on-site servers and network security.
- Serve as the primary contact for the IMC Dispatch/Records Management computer system.
- Serve as liaison with the Public Safety Applications team in installing, upgrading and troubleshooting software.
- Provide training to police communication center personnel and officers concerning equipment usage.
- Participate in the IMC Dispatch/Records Management System User Committee.
- Coordinate the utilization of various technical databases and software associated with specific federal and state law enforcement information systems, including the supervision of all organizational equipment and functions, acquisition forms and expenditures.
- Represent BUDPS at state-wide or regional communication center dispatch meetings as department liaison and primary contact.
Education and Experience
Required: Bachelor's degree with emphasis in administration, communication, management, business administration, police science, computer science, information systems, public administration or a closely related field. Five years' managerial experience in technology, information systems, and/or project management in a law enforcement agency or similar entity.
Preferred: Experience with university policing.
