Police Technical Services Manager
Brown University
To view the full job posting and apply for this position, go to: https://brown.wd5.myworkdayjobs.com/en-US/staff-careers-brown/job/75-Charlesfield-Street/Police-Technical-Services-Manager_REQ210151
The Brown University Department of Public Safety and Emergency Management (DPSEM) is a dually accredited (CALEA and RIPAC) department that provides the overall safety and security of the campus community. Situated physically within DPSEM, the Police Technical Services Manager will lead the Technical Services Division.
Major Responsibility: Oversight for Public Safety's Technical Services Division
- Provide strategic leadership, operational control and direction over dispatch and technical staff.
- Manage staff by establishing and evaluating strategic group priorities and performance expectations; assigning and directing division work, applying discipline when necessary.
- Participate in hiring processes.
- Manage and oversee all data entry into the confidential automated records systems.
- Create, implement and maintain policies and procedures, standard operating and training manuals for the communication center.
- Assess training needs, determine training approach, develop course materials and conduct advanced technical training for all department personnel.
Major Responsibility: Technological leadership for the Department of Public Safety and Emergency Management
- Serve as a member of the department's senior leadership team.
- Act in an advisory capacity to the command staff on technical issues; develop and provide managerial reports and background information to make operational decisions.
- Participate in strategic planning activities, measurement, implementation and reporting.
- Represent department technical needs (and limitations) on all internal technology-related committees.
Major Responsibility: Daily operations
- Maintain the confidentiality and integrity of the computer system, including on-site servers and network security.
- Serve as the primary contact for the IMC Dispatch/Records Management computer system.
- Serve as liaison with the Public Safety Applications team in installing, upgrading and troubleshooting software.
- Provide training to police communication center personnel and officers concerning equipment usage.
- Participate in the IMC Dispatch/Records Management System User Committee.
- Coordinate the utilization of various technical databases and software associated with specific federal and state law enforcement information systems.
- Represent BUDPS at state-wide or regional communication center dispatch meetings as department liaison and primary contact.
Education and Experience
Required: Bachelor's degree with emphasis in administration, communication, management, business administration, police science, computer science, information systems, public administration or a closely related field. Five years' managerial experience in technology, information systems, and/or project management in a law enforcement agency or similar entity.
Preferred: Experience with university policing.
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