Brown University
To view the full job posting and apply for this position, go to: https://brown.wd5.myworkdayjobs.com/en-US/staff-careers-brown/job/75-Charlesfield-Street/Police-Technical-Services-Manager_REQ210151
Job Description:
The Brown University Department of Public Safety and Emergency Management (DPSEM) is a dually accredited (CALEA and RIPAC) department that provides the overall safety and security of the campus community. Situated physically within DPSEM, the Police Technical Services Manager will lead the Technical Services Division. Under the broad policy guidance of the Vice President for Campus Safety and Emergency Management and the Deputy Chief, this position functions, in coordination with the OIT Director of Departmental System Applications team in providing technical guidance to provide reliable, high-performance, secure, and scalable infrastructure technology to agency systems, and assures their integration in the support of the mission and goals of DPSEM. In coordination with the Public Safety Applications team, this position will oversee the day-to-day facets of the police department's information and public safety systems and applications including IMC CAD/RMS, 800 MHZ, MDTs, portable radios, station alerting systems, and other public safety and related hardware and software. The Police Technical Services Manager will oversee the Manager of the DPSEM Communication Control Center and twelve dispatch personnel.
This position is the primary contact for all technology within the department and as such, functions as the department's technical expert. This position:
- Serves as the department's project leader and acts as a liaison
for complex technical upgrades and system maintenance.
- In partnership with the Public Safety Applications team,
designs and provides instructional support for the various
information systems; develops and maintains compliance with state
and federal security regulations.
- Works with DPSEM staff, campus and law enforcement senior
administrators, and senior information technology leadership.
- Represents DPSEM at any Communication Center Dispatch meetings
as liaison and primary contact.
- Coordinates the utilization of various technical databases and
software associated with specific federal and state law enforcement
information systems.
- Is responsible for researching, applying for, and monitoring
technology-related grants.
Major Responsibility: Oversight for Public Safety's Technical Services Division
Supporting Actions:
- Provide strategic leadership, operational control and direction
over dispatch and technical staff.
- Manage staff by establishing and evaluating strategic group
priorities and performance expectations; assigning and directing
division work, applying discipline when necessary.
- Participate in hiring processes.
- Manage and oversee all data entry into the confidential
automated records systems.
- Create, implement and maintain policies and procedures,
standard operating and training manuals for the communication
center.
- Assess training needs, determine training approach, develop
course materials and conduct advanced technical training for all
department personnel.
Major Responsibility: Technological leadership for the Department of Public Safety and Emergency Management
Supporting Actions:
- Serve as a member of the department's senior leadership
team.
- Act in an advisory capacity to the command staff on technical
issues; develop and provide managerial reports and background
information to make operational decisions.
- Participate in strategic planning activities, measurement,
implementation and reporting.
- Represent department technical needs (and limitations) on all
internal technology-related committees.
Major Responsibility: Daily operations
Supporting Actions:
- Maintain the confidentiality and integrity of the computer
system, including on-site servers and network security.
- Serve as the primary contact for the IMC Dispatch/Records
Management computer system.
- Serve as liaison with the Public Safety Applications team in
installing, upgrading and troubleshooting software.
- Provide training to police communication center personnel and
officers concerning equipment usage.
- Participate in the IMC Dispatch/Records Management System User
Committee.
- Coordinate the utilization of various technical databases and
software associated with specific federal and state law enforcement
information systems, including the supervision of all
organizational equipment and functions, acquisition forms and
expenditures.
- Represent BUDPS at state-wide or regional communication center
dispatch meetings as department liaison and primary contact.
Maintain high level of computer competency in specific types of
software/hardware associated with law enforcement functions
concerning information input and retrieval.
Major Responsibility: Analysis of technical needs for DPSEM
Supporting Actions:
- Analyze service and equipment needs for appropriate
workflow.
- Liaison with the Public Safety Applications team in working
with vendors responsible for installing hardware/software and
telecommunications equipment and systems within the communications
center and the police department in general.
- Assess and allocate resources to achieve objectives.
- Take action to improve and streamline system performance and
efficiency.
- Evaluate new products, document characteristics and make
recommendations.
Major Responsibility: Liaison/compliance duties
Supporting Actions:
- Act as a liaison to law enforcement and other state and federal
agencies.
- Organize and audit files yearly for state and federal
regulations concerning employee access and accountability, and
audit police officer and dispatcher access to password-secured
information and databases.
- Act as an agency liaison in the DPSEM dealings with the State
of Rhode Island Systems.
- Maintain the integrity and security of input, storage,
retention and disposal of all department event records,
confidential criminal history information and personal or sensitive
information relating to DPSEM staff, faculty and students contacted
by Brown police.
- Attend the Rhode Island State Law Enforcement Information
Records Association meetings and ensure compliance with all Rhode
Island State Archive directives.
- Coordinate data gathering requirements for compliance with
state and federal reporting regulations.
- Coordinate the information transfer and retrieval to law
enforcement agencies, Rhode Island State Police, US Dept of
Education, Federal Bureau of Investigation and the City of
Providence Court Systems.
- Validate training, system use, and ensure security and
confidentiality compliance of the National Crime Information Center
computer system, the Rhode Island Crime Information computer system
and the Rhode Island Computerization Enforcement Service
System.
- Liaison with the Public Safety Applications team in
implementing and maintaining security policies and standards within
the various databases according to access levels and
authorizations.
- Perform duties of the Judicial Information System (JIS) as link
site coordinator, being responsible for communication and technical
support coordination for the Office of the Administrator for the
Courts (OAC); train and support all organizational Judicial
Information users, authorize, reset and delete subscribers within
the organization; maintain accuracy of information in the
computerized District and Municipal Court, Juvenile Court, Superior
Court and the Appellate Court Information System.
Decisions Position is free to make:
- Purchase of new hardware/software within the approved
budget
- Implementation of hardware/software upgrades
- Evaluate and resolve user problems
- Maintenance schedules for all equipment
- Performance management and evaluations for staff
Decisions that depend on position's advice:
- IT plans/goals for the department
- Acquisition of major equipment or new software packages
- Development of an annual technology budget
- Installation of new or upgraded security equipment in all
campus facilities
Dimensions:
- Supervise 12 Communication Control Officers.
- Manage $75,000 budget
- Ensure the integrity and confidentiality of over 15,000 police
records.
Education and Experience
Required:
- Bachelor's degree with emphasis in administration,
communication, management, business administration, police science,
computer science, information systems, public administration or a
closely related field.
- Five years' managerial experience in technology, information
systems, and/or project management in a law enforcement agency or
similar entity.
Preferred:
- Experience with university policing.
Job Competencies:
- Solid understanding of 911 technical systems, radio systems or
law enforcement records management systems gained through three
years' professional experience either as a law enforcement
dispatcher or call taker responsible for data entry into a CAD/RMS
system or any combination of experience and training that would
provide the required knowledge and abilities working in public
safety, law enforcement or a similar entity.
- Knowledge of technical applications (software, hardware,
network security and troubleshooting); project management
principles; organizational and management principles as applied to
the analysis and evaluation of programs, policies and operational
needs of common law enforcement practices.
- Knowledge of principles and practices of personnel management
and statistical techniques utilized in crime analysis.
- Ability to work collaboratively with the university's
Information Technology Services and vendors, and various sections
within the Police Department, to accurately evaluate and prioritize
hardware and software requests.
- Ability to assess training needs and implement appropriate
training for users; manage, coordinate and direct the work of
professional and union employees.
- Excellent written, verbal and interpersonal communication
skills to include demonstrated ability to communicate clearly and
concisely and in establishing and maintaining effective working
relationships with department and university staff, and
vendors.
- Capacity to work professionally, and diplomatically interface
with a variety of constituencies involved in law enforcement, the
media and university administration.
- Excellent computer skills and proficiency using Adobe Acrobat
and Microsoft Office (Word, Excel, PowerPoint, Access); familiarity
with HTML coding and/or Dreamweaver.
- Ability to work under deadline pressure and ability to work
both independently and as a member of a team.
- Strong project management skills and ability to prioritize work
to meet internally and externally imposed deadlines.
- Highly organized and attentive to detail.
- Experience with and expert knowledge of various law enforcement
databases
- Strong working knowledge of CAD/RMS vendors.
- Must be a team player who is able to display tact, patience,
and respect in dealing with people of varying temperaments and
levels of knowledge under often difficult or stressful
circumstances.
- Must have a high level of ability to multitask with audio,
visual and manual tasks.
- Flexibility and availability to work a flexible schedule
concerning shift hours and days of the week, to include callback
and holidays, depending on department needs, are required for this
position.
All offers of employment are contingent upon consent to criminal background screening and education verification with results satisfactory to Brown
Benefits of Working at Brown:
Please review additional information on the Benefits of Working at Brown.
Recruiting Start Date:
[contact details available in the full listing]
Job Posting Title:
Police Technical Services Manager
Department:
Public Safety and Emergency Management
Grade:
Grade 11
Worker Type:
Employee
Worker Sub-Type:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
37.5
Position Work Location:
Onsite
Submission Guidelines:
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.
This position is not eligible for visa sponsorship.
Brown University is a registered employer in the following states: Rhode Island, California, Colorado, Connecticut, Florida, Maryland, Massachusetts, New York, New Hampshire, New Jersey, North Carolina, Washington, D.C. All remote work must be performed in a state in which Brown is registered to do business.
Still Have Questions?
If you have any questions you may contact [contact details available in the full listing].
Brown is an E-Verify Employer.
EEO Statement:
Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person's race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, in the administration of its policies, programs, and activities. The University recognizes and rewards individuals on the basis of qualifications and performance. The University maintains certain affirmative action programs in compliance with applicable law.
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