Job Details
The Library Welcome Desk Attendant (Portal Monitor) is a member of the Access Services Department which includes the circulation, privileges, stacks, media, course reserves and interlibrary services teams. Our activities are centered around building/inventory access and core library services. We value high-quality, just-in-time customer service to meet the academic and research needs of students, faculty, staff, affiliated scholars, and visitors of Stanford University.
We seek a dependable, focused, and communicative individual to fill this highly visible role at our main entry desk. Using excellent communication skills, the staff member will assist users and ensure our entry and exit protocols are consistently applied. The library staff will communicate library policies, answer questions, and verify that library visitors have registered before entering the building. This will include assisting guests with registering on the library’s onsite registration system. Staff will also check the bags of patrons who are exiting to ensure library materials are properly checked out. Workflow at the entry desks varies depending on the time of the day and the academic calendar. Periods of high traffic may require the staff member to prioritize tasks or ask for additional help. Event management is an important aspect of the role, and ensuring guests are properly checked-in is vital. Undivided attention with who is entering and leaving the building is key to the role's success. Staff will also be expected to notify the supervisor on-duty or public safety of any security concerns. This includes reporting emergencies and incidents following specific department guidelines.
Work Schedule:Academic year schedule :Wednesday 1:00 PM-7:00 PM (30 min lunch), Thursday 1:00 PM-7:00 PM (30 min lunch),Friday 12:00 PM-7:45 PM (1hr lunch), Saturday 10:00 AM-2:00 PM (no lunch).A total of 21.75 hours per week.
This position is fully onsite
Responsibilities
Core Duties
- Monitor entrance and exit access to the library: greet patronswho are entering; thank patrons who are exiting.
- Check identification for all registering visitors and completeregistration process.
- Monitor the entry control system and refer system/card failuresto circulation desk staff or the supervisor on duty.
- Visually inspect incoming patrons’ personal belongings to prevententry of banned materials. Banned materials can include: food, drink(other than water in closed containers), skateboards, scooters,bicycles, and other transportation devices.
- Perform baggage checks for all exiting individuals and visuallyinspect library materials to ensure that they are properly charged outbefore exit. Refer patrons to circulation desk as needed.
- Report potential property loss, building access violations,suspicious activity and unauthorized photography per establishedprocedures. May call campus security or emergency services if needed andwrite incident summary reports.
- Provide general directional assistance relating to the libraryand campus.
- Stay updated on policies and procedures by reviewingdocumentation, attending meetings, and reading email notifications,guides, and blogs.
- Record entrance statistics and gate counts. Logs shiftactivity.
- Keep workspace and entrance clean and organized.
Minimum Education and Experience
High school diploma, G.E.D., or equivalent
Knowledge, Skills and Abilities
- English language fluency. Demonstrated strong communicationskills (both verbal and written).
- Demonstrated excellent customer service; ability to be assertive,initiate patron interaction and articulate information in a clear andconcise manner.
- Demonstrated professionalism, diplomacy, discretion, tact andgood judgment, to work effectively with a diverse team and user group,and handle confidential information.
- Demonstrated time management and organizational skills toappropriately prioritize tasks.
- Knowledge and experience with the Windows Operating System andweb-based applications, including email and calendarapplications.
- Ability to learn and successfully use Stanford-specific computerapplications, perform data entry, word processing and webnavigation.
- Demonstrated ability to learn and apply the University’scommitment to a respectful workplace including, but not limited to,Affirmative Action, diversity and a workplace free of sexual harassmentas it applies to their work group.
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