"Practice Manager"

Please note: duration of approximately four months; possible extension. Includes optional medical benefits, holiday pay and sick leave accrual. Work locations will be St. Mary's and Saint Francis.

Under the general supervision of the Administrative Director the Supervisor 2 will oversee clinic operations ensures the efficient day to day functioning, typically spanning multiple providers, clinics and / or practices. The Supervisor 2 will have primary responsibility for the supervision of administrative staff and will have shared oversight of patient support staff (i.e. medical assistants, LVN, Ortho Tech, X-Ray Tech APPs, etc.) in coordinating with the Administrative Nurse Manager. The Supervisor 2 will be responsible for supervising the operational, human resource, administrative and business functions. These functions include, but are not limited to, practice revenue management billing systems and procedures, facilities and safety procedures, registration, new patient coordination, scheduling, medical records storage and maintenance, and insurance authorizations. They must have the ability to perform and prioritize multiple tasks and work well with staff, patients and providers. Supervisor is expected to maintain a positive clinic culture through effective communication, staff engagement and real-time problem solving.

This position requires regular support across multiple locations. Supervisor 2 will be expected to work and travel between multiple sites as needed, based on operational needs.

Key Responsibilities:

• Supervise and schedule staff in the coordination of daily clinic operations and activities.
• Propose and implement changes or new procedures to enhance operational efficiency.
• Oversee front-office functions including medical reception, patient registration, insurance authorization, scheduling, data entry, and patient relations.
• Ensure work is completed accurately, on time, and in compliance with internal standards and external regulations.
• Maintain compliance with a broad range of external regulatory requirements; interpret and communicate regulatory changes to staff.
• Conduct and participate in ongoing regulatory rounding and ensure timely resolution of identified deficiencies.
• Evaluate and manage subordinate staff, including hiring, performance evaluations, salary actions, disciplinary actions, and other HR-related matters.
• Recommend updates to job descriptions, staff classifications, or organizational structure as needed.
• Ensure comprehensive orientation and training for all staff, including development and maintenance of accurate training materials and programs.
• Coach and monitor staff to ensure adherence to patient service standards, internal policies, and regulatory requirements.
• Develop and implement policies and procedures for patient reception, scheduling, medical record management, and clinic workflow to ensure prompt and efficient service.
• Participate in quality improvement teams to enhance operational efficiency and integration of clinic functions.
• Resolve escalated issues and serve as a resource for staff and providers in assigned areas.
• Lead and support quality improvement initiatives, ensuring effective implementation and follow-up on incident reports (e.g., privacy, safety, customer service).
• Ensure staff are properly trained, certified, and equipped to use applicable IT systems; coordinate IT support and communicate updates on security protocols and new regulations.
• Participate in IT and medical center workgroups to identify and implement technology-based improvements in clinic operations.
• Oversee revenue management activities, including compliance audits, provider education on coding requirements, and process improvement recommendations.
• Collaborate with billing and registration teams to enhance revenue cycle performance and train staff on new procedures.
• Serve as a role model and resource for patient service excellence; coach staff in resolving patient issues per customer service standards.
• Monitor customer service trends, identify areas for improvement, and implement strategies to enhance patient experience.

To see the hourly range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.edu)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html