"Practice Specialist"

Position Summary

Under direction, oversees the daily clinical and administrative activities of the practice.

Job Responsibilities

• Assists with developing and implementing practice policies to improve operations and patient care activities.
• Develops and implements procedures to collect co-payments or prior patient balances from patients at the time of service.
• Oversees clinical administrative staff by coordinating schedules, work assignments, evaluations and training and development.
• Serves as a subject matter expert in the use of the electronic medical record system. Assists providers and clinical staff in navigating records, trouble shooting issues and improving efficiency.
• Performs the orientation and training of new employees in office policies and procedures.
• Manages administrative and clinical calendars for faculty.
• Coordinates travel arrangements, registrations and professional memberships for faculty.
• Ensures that patient forms are updated as needed.
• Ensures that staff training and certification requirements for regulatory compliance are up to date.
• Responsible for procurement activities related to goods, services, and/or equipment as needed.
• Responsible for disbursement/reimbursement activities as needed.
• Troubleshoots patient and staff issues and refers difficult situations to managers. Escalates to the Human Resources Department as needed.
• Maintains inventory of supplies, equipment and/or reagents. May order supplies/equipment/reagents as authorized or ensure that needs are escalated appropriately. Receives supply orders and confirms accuracy of delivery. May assist with cost control.
• Ensures that facilities and equipment are in optimal and proper working condition. Coordinates preventative maintenance and repairs as needed. May perform minor repairs if qualified and as needed. May advise on upgrades for performance enhancements.
• Assists with anticipating and arranging for coverage during vacation/sick/personal leave.
• Oversees the maintenance of exam rooms and patient waiting areas.
• Participates in all day-to-day activities of the office by assisting with patient reception, registration, appointments and other patient care related activities.
• Performs other related duties as assigned.

Education

High School Diploma

Experience

Bachelor's degree is preferred. Approximately 3 years prior related experience in an academic medical center.

Knowledge, Skills and Abilities

• Demonstrated strong communication and interpersonal skills; demonstrated ability to interact with multiple constituencies and exercise 'people skills'.
• Ability to exercise standards of professionalism, including appearance, presentation and demeanor.
• Ability to demonstrate excellent customer service skills in person, via email and on the telephone.