Position Summary
Under guidance, is responsible for the management and supervision of the day-to-day activities of a clinical practice
Job Responsibilities
- Monitors levels of quality of service as measured by satisfaction surveys, customer comments and direct observation. Recommends strategies that are responsive to quality of service needs.
- Ensures practice compliance with local, state and federal regulatory requirements.
- Identifies and implements policies, procedures and best practices to ensure optimal practice performance.
- Reviews and optimizes provider schedules to ensure appropriate fill rate. Also ensures adequate staffing levels to provide optimal support for the practice.
- Analyzes wait or lag for new appointment times and works with leadership and providers to enhance patient access to appointments.
- Monitors Key Performance Indicators (KPI) to determine and address performance issues of providers and staff.
- Assists with periodic practice reviews particularly focused on provider efficiency, schedule utilization, coding optimization, reduction of missing charges, meaningful use, etc.
- Responsible for disbursement/reimbursement activities as needed.
- Ensures compliance with regulatory audits/inspections and/or internal reviews. Develops and recommends corrective action plans to address deficiencies identified. May serve as liaison to audit team(s) during on-site visits.
- Maintains inventory of supplies, equipment and/or reagents. May order supplies/equipment/reagents as authorized or ensure that needs are escalated appropriately. Receives supply orders and confirms accuracy of delivery. May assist with cost control.
- Performs other job related duties as required.
Education
Bachelor's Degree
Experience
Approximately 2-4 years of related health care practice management experience. Prior supervisory experience is preferred.
Knowledge, Skills and Abilities
Demonstrated knowledge of medical billing procedures and third party professional fee billing.