Primary Care Service Line Director

Primary Care Service Line Director

Rush University Medical Center, a nationally recognized clinical and academic institution and the teaching hospital for Rush Medical and Nursing Colleges, invites applications for the position of Primary Care Service Line Director.

The Primary Care Service Line Director serves as the physician lead of Rush's primary care service line, allocating 50% effort to administrative leadership and 50% to clinical practice. In this role, the Director will partner with the administrative Executive Director to set strategic direction, drive operational performance, and advance clinical excellence across the network. Leading a team of regional medical directors and working alongside dedicated administrative support, the service line leader will shape the future of primary care delivery at a major academic medical center.

Job Responsibilities

Strategic Leadership & Operations

• Lead the strategic planning process for the Service Line growth and operational initiatives --including clinical pathways and business priorities -- in collaboration with the service line administrative Executive Director, regional physician leaders, and departmental administration Establish and lead service line governance in partnership with the Executive Director, including a structure of regional medical directors that enables consistent escalation, delegated decision-making, and accountability across the network
• Manage key performance metrics, including volumes, patient satisfaction, and access
• Lead program development and implementation of new clinical services
• Assist in system integration of care across existing and future Rush-affiliated sites

Financial Management & Business Development

• Prepare and manage annual service line budget, in partnership with the administrative Executive Director
• Monitor financial performance and identify margin improvement opportunities, including growth, revenue enhancements, and cost reduction initiatives
• Oversee managed care activities and lead faculty recruitment process; partner with administrative executive director to develop financial models for revenue/activity projections

Quality & Compliance

• Ensure compliance with state/federal laws, accreditation standards, and regulatory requirements
• Develops and implements department & personnel policies & procedures that are consistent with medical center guidelines & meet HCFA, Joint Commission, and Corporate Compliance.
• Lead performance improvement activities and educational programs, monitor healthcare service quality, and coordinate risk minimization efforts
• Implement patient safety and quality assurance policies and procedures
• Assures that RUMC maintains a patient-centric focus by serving as a role model with consistent emphasis on patient and family relations, customer satisfaction, and clinical outcomes.

Team Leadership & Collaboration

• In partnership with the Executive Director, work closely with department Chairs and RUMC Strategic Planning in developing the annual board report, budgetary volume projections, and new strategic growth initiatives, including selection and implementation of new technology and recruitment of faculty
• Serve as the physician dyad partner with the Executive Director for the primary care service line, jointly owning service line strategy, performance, and culture — and directly overseeing a structure of regional medical directors who extend physician leadership across the network
• Establishes and maintains close working relationships with corporate compliance to ensure ongoing compliance with all state and federal requirements.
• Foster a positive work environment promoting open communication, independent thinking, and service excellence while taking an active role in performance improvement activities and implementation of educational programs.
• Interact with regional and national experts for the sharing of information, experience, practice, and research.
• Partner with Faculty & Provider Recruitment to attract and retain top-tier physicians and APPs.

Qualifications

• Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO) required
• Board Certified in Family Medicine, Internal Medicine, Pediatrics, or Internal Medicine-Pediatrics
• Current, unrestricted medical license (or eligibility) in Illinois
• Minimum 8 years progressive experience in a health system or academic medical center
• Minimum 2 years of people management experience
• Significant exposure to service lines across inpatient/outpatient settings preferred
• Demonstrated marketing capability, analytical skills, and business acumen
• Advanced Microsoft Office proficiency (Excel, Word, Access, PowerPoint)
• Strong communication, organization, and problem-solving abilities
• Excellent interpersonal skills and ability to work with physician leaders
• Capability to manage multiple concurrent projects independently and as part of a team