Principal Access Representative - Radiology Call Center - FT - Day

Principal Access Representative - Radiology Call Center - FT - Day

Req ID: 141736

Location: Orange, California

Division: Medical Center

Department: Radiology Call Center

Position Type: Full Time

Salary Range Minimum: USD $27.70/Hr.

Salary Range Maximum: USD $34.49/Hr.

Who We Are

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

To learn more about UCI Health, visit www.ucihealth.org.

Your Role on the Team

Position Summary:

The incumbent provides high quality customer service to patients needing to be contacted in order to effectively schedule molecular imaging (nuclear medicine and PET CT) specialty referral appointments or to make appointment modifications as a result of operational changes. Coordinator and/or follow up on procedure authorizations. Collaborate administratively with modality leadership, technicians, and referring providers regarding orders/ appointment requests. Provides outbound call center services across all clinical areas within the Medical Center, applying expert understanding of each modality and clinic's unique scheduling requirements. Takes inbound calls from patients calling to obtain medical services as necessary. Serves as a preceptor for new staff.

What It Takes to be Successful

Required Qualifications:

• Minimum 1 year experience working in a customer service position with high utilization and reliance upon an electronic medical scheduling system (Quest, Epic, etc.)
• Minimum 1 year experience scheduling patient appointments for multiple medical specialty clinics
• Experience with MS Excel
• Experience and technical knowledge with molecular imaging scheduling and therapies (tracers, procedures, etc. for nuclear medicine and/or PET)
• Excellent written and verbal communication skills in English
• Demonstrated knowledge of insurance programs and/or government programs
• Demonstrated experience using office equipment such as a printer, copier, fax, scanner
• Demonstrated experience using a computer, including data entry and retrieval
• Ability to work independently with minimal supervision and direction
• Ability to establish and maintain effective working relationships across the Health System

Preferred Qualifications:

• Prior EPIC experience
• Minimum 6 months experience working at UCI Medical Center's Call Center
• Knowledge of University and medical center organizations, policies, procedures and forms
• Demonstrated knowledge of medical terminology
• Bilingual skills in English and Spanish and/or Vietnamese

Total Rewards

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.