Principal Adobe Engineer

About UNSW:

UNSW isn’t like other places you’ve worked. We’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 50 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

The Principal Adobe Engineer – Digital Solutions position is responsible for providing enterprise-wide leadership in activation, orchestration and optimisation of customer experiences across UNSW’s digital ecosystem, working primarily on the Adobe Experience Cloud suite and emerging technologies. The role leads how digital, marketing, and customer data platforms are applied to deliver personalised, data driven experiences across channels, enabling content, campaigns, journeys, analytics, and lifecycle engagement to operate as a cohesive capability. The position is accountable for the direction, standards, and governance of customer data, identity, and personalisation platforms, ensuring alignment with UNSW’s digital transformation strategy and business priorities. The Principal Adobe Engineer champions contemporary engineering practices, including Agile delivery and controlled configuration management and environment promotion, and leverages digital platforms to deliver secure, scalable and data‑driven experiences for UNSW. Operating as the University’s technical authority for Adobe and related digital platforms, the role provides strategic leadership and practical guidance across major initiatives, influencing platform usage, journey design, and activation patterns. The Principal Adobe Engineer reports to the Digital Delivery Lead and has no direct reports.

Accountabilities:

• Provide technical design, implementation and optimisation of UNSW’s Adobe Journey Optimizer (AJO) and Adobe Customer Journey Analytics (CJA) on Adobe Experience Platform (AEP) and the Customer Data Platform (CDP), working within agreed enterprise architecture and data governance frameworks and providing expert input into platform roadmaps.
• Contribute to the definition and practical implementation of enterprise-wide architectural standards and policies for digital platforms, ensuring Adobe Experience Cloud solutions are scalable, secure and aligned with UNSW’s digital transformation strategy.
• Perform development testing across business processes and platform solutions, defining test scenarios and executing and analysing results.
• Collaborate with Testing and Analysis colleagues throughout delivery to support outcomes and ensure solutions meet intended business outcomes, while driving quality assurance practices and contributing to enterprise-level assurance frameworks.
• Write and implement efficient code and thorough documentation, enforcing standards and practices with the digital platforms team in an Agile / Test Driven Development. Assess solution options / approaches and document technical specification.
• Provide expert technical guidance and thought leadership to cross-functional teams, influencing platform usage, journey design, and activation strategies to achieve business outcomes.
• Lead technical incident investigation and root cause analysis for Adobe platform-related issues, ensuring lessons learned inform future improvements and risk mitigation strategies in partnership with operations and support teams.
• Drive continuous improvement of engineering practices, processes and patterns across the University’s Adobe ecosystem, ensuring implementations align with enterprise architectural standards, policies and governance frameworks defined by Architecture, Cyber and Data Governance teams, and acting as a key contributor to the evolution of these standards based on implementation experience.
• Conduct performance tuning, security assessments, and ensure solutions adhere to university wide cybersecurity policies and threat mitigation strategies.
• Maintain up to date knowledge of industry trends to identify novel solutions and frameworks and share this knowledge and recommendations with the team to incorporate into digital solutions and platforms.

Who you are:

• Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.
• Adobe certification preferred.
• Extensive engineering / development experience in at least one or more of the Adobe products listed above, with demonstrated leadership of enterprise-scale implementations.
• Exposure to JavaScript, HMTL, CSS, Python, SQL and RESTful APIs preferred.
• Hands-on experience with data management, audience segmentation and personalisation strategies.
• High-level proficiency in working with data layers, tag management systems and tracking implementations, within complex, multi-system environments.
• Strong understanding of customer data platforms, identity resolution and omnichannel marketing and their application within a large-scale organisation.
• Extensive experience with cloud technologies, data pipelines and enterprise data governance principles. This includes automated testing / deployment for managing pipeline code and infrastructure.
• Experience working with Agile and other delivery methodologies and applying best practices, with demonstrated experience leading large cross-functional delivery teams.
• Developed time management skills, with a demonstrated ability to respond to changing priorities and take on competing deadlines by using judgement and initiative.
• Highly developed stakeholder engagement, consultation, influencing and negotiation skills, with a strong track record of building effective relationships and achieving successful outcomes across diverse groups.
• Strong analytical, problem-solving and organisational skills, with the ability to exercise initiative and sound judgement, manage changing priorities, balance multiple tasks, and deliver robust solutions within competing deadlines.
• An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
• Knowledge of health & safety (psychosocial and physical) responsibilities and commitment to attending relevant health and safety training. Pre employment checks required for this position.

Benefits and Culture

• Flexible Working Options (work from home, flexible hours etc)
• Career development opportunities
• 17% Superannuation contributions and additional leave loading payments
• Additional 3 days of leave over Christmas period
• Discounts and entitlements (retail, education, fitness)

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

How to Apply: please apply through the portal, we would like you to submit a full application including resume and addressing the who you are section.

Applications close: Sunday 15th of November at 11.30pm

Pre-Employment Checks
Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

These pre-employment checks may include a combination of some of the following checks:

• National and International Criminal history checks
• Entitlement to work and ID checks
• Working With Children Checks
• Completion of a Gender-Based Violence Prevention Declaration
• Verification of relevant qualifications
• Verification of relevant professional membership
• Employment history and reference checks
• Financial responsibility assessments/checks
• Medical Checks and Assessments

Compliance with the necessary combination of these checks is a condition of employment at UNSW.

Get in Touch:

Jen MacLachlan

j.maclachlan@unsw.edu.au

Talent Acquisition Partner – UNSW IT

Please apply through the application portal and not via the contact above.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.