"Principal, Commercial Services"

• Reference number: 25726
• Term: ongoing, full-time basis
• Remuneration: $158,080 to $165,606 pa (HEW9) (inclusive of $133,579 to $139,939 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Kelvin Grove (hybrid option available)
• Open to: Applicants who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply.

Who are we looking for?

We are seeking a Principal, Commercial Services to join Campus Services, Administrative Division.

The Principal, Commercial Services provides operational and commercial leadership across the University’s commercial services portfolio within Campus Services to optimise revenue generation, service quality, and customer satisfaction. This position is responsible for managing third-party partners who deliver a diverse range of services on behalf of the University. The role focuses on implementing commercial strategies, enhancing customer experience, driving continuous improvement initiatives, and supporting the development of profitable business opportunities to deliver high-quality services that align with the University’s strategic objectives. This position is a senior member of the Commercial Services team and provides guidance and support across the broader team.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

Campus Services is responsible for a range of essential services to support the activities of the university.

The department comprises the following areas:

• Campus Planning
• Property
• Commercial Services
• Security and Emergency Management
• Integrated Transport Services
• Travel

Campus Services is reimagining its Commercial Services function to become a more strategic and revenue-generating

contributor to QUT’s long-term financial sustainability. Many existing services operate in fragmented or legacy models, limiting their commercial potential—this transformation will unify and scale service delivery while using data to drive performance. External partnerships will be sharpened through a commercial lens to ensure offerings are financially viable, market-aligned, and customer-focused. Through this shift, Campus Services will embed a culture of commercial excellence that delivers improved outcomes and generates income to help fund the university’s core mission and future growth..

What you need to succeed

1. Education, training and/or experience equivalent to postgraduate qualifications in a relevant field, alongside extensive recent experience delivering measurable commercial outcomes in fast-paced, high-pressure, margin-driven environments.
2. Proven success in leading and managing commercial projects, initiatives, or contracts to drive revenue growth, operational excellence, and the achievement of strategic business objectives.
3. Highly developed organisational and analytical skills, including the ability to prioritise, plan, and manage multiple competing priorities under pressure, applying strategic reasoning, logical judgement, and problem-solving approaches to achieve outcomes.
4. Highly developed communication, interpersonal, and negotiation skills, with a proven ability to produce clear, accurate, and timely advice, business cases, recommendations, and reporting for diverse stakeholders.
5. Demonstrated financial and commercial acumen, including proven experience in budget management, cost control, enhancing business processes, and delivering positive margins in commercially competitive sectors.
6. Demonstrated ability to work both independently and collaboratively, whilst fostering a team culture of accountability, continuous improvement, high performance, and shared success.
7. Record of success in connecting and building relationships with colleagues and stakeholders from diverse backgrounds to deliver superior outcomes.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions. 
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%. 
• Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super). 
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance. 
• Purchased Leave Scheme - up to 8 extra weeks. 
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms. 
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff  through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees. 

Explore more benefits of life at QUT.

Belong at QUT 

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers. 

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

How to Apply

Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.

Find out more about this position and submit your application by clicking 'Apply' or the link below.

View the job details at: Principal, Commercial Services

Job opens: 28-Nov-2025

Applications Close: 14-Dec-2025 at 11.30pm

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