"Process Improvement Manager"

University of East London

We’re the University of East London (UEL) founded in 1898 and proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

About the School / Service - Strategic Development and Delivery

The Strategic Development & Delivery team works in partnership with stakeholders across the institution, combining our specialist expertise, sector knowledge and institutional awareness to support the delivery of our vision to 2028 and beyond.

This is a new Directorate for UEL and comprises of four main portfolios: Insights & Decision Support, Strategy & Performance, Portfolio & Benefits, and Change & Improvement.

These four service areas will facilitate effective decision making, improve our staff and student experience, and deliver lasting positive change.

About the Job

You will develop and lead a team of Change Managers, alongside embedding a comprehensive change management framework and toolkit and helping the university grow its change capability at all levels. You will work collaboratively with colleagues and stakeholders to develop the change management maturity and approach for the university, ensuring leaders, managers and staff are equipped to lead, deliver and embed our transformation initiatives and vision. At UEL, we are committed to helping you achieve your ambitious goals. Using our Prosci site licence, we have access to a range of resources to support progressing UEL’s change maturity. You’ll develop a community of change agents that help support and embed change to the benefit of the whole UEL community – these are just some facets of this rare opportunity.

About You

You will be a resilient and adaptable professional with a proven track record of delivering process improvement activity within a service organisation, using data and evidence to identify root causes and drive meaningful solutions. Your communication skills will be exceptional, enabling you to influence, persuade, and build strong relationships at all levels, even when working outside your direct sphere of responsibility.

You will be confident in developing and delivering process improvement coaching and support to colleagues and senior leaders, and skilled in using process mapping and online collaboration tools. Your education will include an undergraduate degree (or equivalent) and a LEAN/Six Sigma qualification (or equivalent).

Benefits Package

At UEL, we believe that a great role is about more than just a salary. It’s about the complete package, including our outstanding work environment and inclusive culture.

We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits.

You can explore our full benefits package here: https://uel.ac.uk/benefits-professional-services-positions

Equal Opportunities

As an inclusive, equal-opportunities employer, our Stonewall membership and Athena Swan awards reflect our ongoing dedication to Equality, Diversity and Inclusion and we’re committed to closing the" diversity pay gap". We’re proud of the progress we’ve made and honest that there’s more to do. We’re determined to keep moving forward so everyone at UEL can thrive.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and commit to success, we want you to apply today!

Please note that this advert may close earlier than the stated deadline if we receive a high volume of applications. We encourage you to submit your application as soon as possible.