Northern Kentucky University

Processing Specialist

Closes: Oct 20, 2026

Position Title:

Processing Specialist

Position Type:

Regular

About the Role:

Northern Kentucky University invites applications for a Processing Specialist within the One Stop Student Services Center. This position serves as a key operational role supporting student-facing services by processing a variety of transactions and maintaining accurate student records across multiple functional areas, including financial assistance, student accounts, and registration-related services.

The Processing Specialist works collaboratively with One Stop staff and campus partners to ensure efficient, accurate, and timely processing while supporting a seamless student experience.

Primary Responsibilities

Process student-related transactions and records in accordance with university policies and federal/state regulations (e.g., financial aid, billing, registration support, and general student services)

Review documentation for completeness and accuracy; resolve discrepancies and follow up with students or campus partners as needed

Maintain data integrity across university systems by entering, updating, and auditing information

Provide front-line or tiered support to students and families by responding to inquiries via in-person, phone, and electronic communication channels

Collaborate with functional areas (Financial Aid, Registrar, Student Account Services, Admissions) to ensure consistent and accurate service delivery

Assist with peak processing periods (e.g., start of term, financial aid cycles) and adapt to changing priorities

Maintain confidentiality of student records in compliance with FERPA and university policies

Support continuous improvement efforts by identifying process inefficiencies and recommending enhancements

Qualifications

High school diploma or GED required; post-secondary education (1–2 years of college or equivalent coursework) preferred
Minimum of 1–2 years of experience in an administrative, customer service, or data-processing environment
Strong attention to detail and ability to manage high-volume transactional work accurately
Strong organizational and time-management skills with the ability to handle multiple priorities
Excellent customer service and communication skills
High level of accuracy, discretion, and professionalism
Ability to work both independently and as part of a team

Why Join NKU

Northern Kentucky University is a student-ready, regionally focused institution committed to delivering high-quality, student-centered services. The One Stop Student Services Center plays a critical role in simplifying processes and improving the student experience.

Posted Salary:

Work Environment & Physical Demands:

This position operates in a fast-paced, student-centered environment requiring regular interaction with students, faculty, and staff. Flexibility is required during peak periods.

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About the employer

Northern Kentucky University

3.5 Star Employer Ranking

NKU is a leader in Greater Cincinnati, Kentucky and the nation as a student-ready university, meeting students where they are in their educational journeys — no matter where they are. Northern Kentucky University is a public university in Highland Heights, Kentucky. It is primarily an undergraduate institution with over 14,000 students; over 12,000 are undergraduate students and nearly 2,000 are graduate students.

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Processing Specialist