Metropolitan State University of Denver
Department
Enterprise Applications
About MSU Denver
Metropolitan State University of Denver (MSU Denver) is Colorado's student-centered public university, dedicated to providing accessible, high-quality education and advancing social mobility. Located in the heart of downtown Denver, MSU Denver serves a diverse student population through innovative academic programs, community engagement, and a commitment to student success. As a federally designated Hispanic-Serving Institution, MSU Denver fosters an inclusive environment where students, faculty, and staff can thrive while making meaningful contributions to Colorado and beyond.
About this role
This position exists to contribute to the effective management and development of Enterprise Resource Planning (ERP) systems, Student Information Systems (SIS) and other products through close collaboration across technical and functional leads. This role requires strong analytical skills, attention to detail, and the ability to collaborate with cross-functional teams to support product strategy and execution.
Metropolitan State University of Denver is an equal opportunity employer.
IND208
Duties and Responsibilities
50% - Product Analysis
As a Product Analyst, you'll work with product managers, end users, functional users, developers, business stakeholders and vendors to elicit, analyze, communicate, and validate requirements and business processes. You will prepare and maintain detailed documentation pertaining to functional and technical requirements, propose and assess solutions, configurations, testing, and system operations. You will work cross-functionally to implement releases that align with the product strategy, bridging complex business problems to solutions by contributing to solutions for usability and end-user adoption, which support University strategic initiatives.
You will also monitor product performance and recommend improvements to enhance usability and efficiency. The product analyst will support the day-to-day operational processes, developing and implementing procedures in response to changing business needs and program design.
25% - Support & Training
As Product Analyst, you'll be able to identify, troubleshoot and resolve issues related to Workday functionality and advise users requiring assistance in solving complex problems or configurations. You'll apply your experience communicating complex technical concepts to a variety of audiences to draft and deliver training materials and campus communications, ensuring the community both knows what the system can do, and how to use it.
10% - Reporting
You will work with product managers to define and document reporting needs, create reports and enhance end-user experience through reporting solutions. You will perform data analysis to support evaluation of system defects or to develop requirements for new functionality; triage and troubleshoot complex user-reported system defects; assist in various system trouble shooting and balancing and correction efforts including analysis, verification and validation of issues and fixes.
5% - Other Tasks as Assigned
You may be asked to take on additional responsibilities, including occasional off-hours or weekend work.
Position Competencies
- Demonstrates values-based leadership by modeling CADRE values, building trust through self-awareness and emotional intelligence, seeking feedback, and navigating conflict productively.