Product Specialist

Exciting Opportunity:

Join the Digital Product Management Team

Middlesex University has recently formed a new Product Management Team within our Digital and Library Services.

We are seeking a Product Specialist to help support the lifecycle management of key digital products that shape the experience of our global user community. Product areas may include Customer Service (websites, CRM), Library, Education & Research, Student Journey, Enterprise Resource Planning (Finance, HR, Payroll, Estates), Business Productivity.

You will

• Support the delivery and evolution of high-quality digital products
• Collaborate with global users, vendors, and internal teams to drive product excellence
• Translate business needs into actionable product outcomes
• Configure and maintain systems, manage upgrades, and support testing
• Provide support and training to staff and students
• Help build a product-driven culture across the university

What we are looking for:

• Proven experience managing product lifecycles, ideally in Higher Education
• Strong analytical, problem-solving, and configuration skills
• Excellent communication and stakeholder engagement abilities
• Experience with UX/UI
• Adaptability in a fast-paced, matrix-managed environment

If you're ready to make a meaningful impact and help shape the future of our digital products, we’d love to hear from you.