Production Control Technician

Benefits of working at VCU

All full-time university staff are eligible for VCU’s robust benefits package that includes: comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefit, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more. Learn more about VCU’s benefits here.

Job Code 18114 Sr. Finance Technician

Recruitment Pool VCU Employees Only

Posting Number req8166

Unit Offc of Strategic Enrollment Mngmnt

Department 1816 - Student Accounting

Department Website Link https://semss.vcu.edu/

Location VCU

Address 907 Floyd Ave, Richmond, VA 23284 USA

Duties & Responsibilities

Position Summary:

The Production Control Technician processes accurate and timely refunds to students/parents in compliance with federal policies; coordinates credit card refunds in Banner AR and the web payment system; assists in resolving housing and admission deposit issues; corresponds with parents, students, and other departments in a professional manner; and coordinates Title IV processes and compliance.

This is an internal posting, only available to current VCU employees. All other applications will not be reviewed.

Core Responsibilities:

• Processes parent, student, and third party refunds in compliance with federal, state, and institutional policies (50%):
  • Coordinates review process of applicable files with Student Accounting and staff from other departments
  • Reviews Student Accounting-related refund exceptions to ensure timely and compliant issuance of refunds
  • Executes system jobs that post refunds to student accounts in Banner AR
  • Processes credit card and deposit refunds in web payment system TouchNet
  • Posts third party refunds
• Customer Service (30%):
  • Corresponds and interacts with students, parents, faculty, staff, and third parties in a professional and courteous manner
  • Responds to customer inquiries within 48 hours
  • Notifies students of missing or inactive addresses preventing the issuance of a refund
• Coordinates Title IV processes and compliance (15%):
  • Monitors refund process to verify compliance with Title IV refund policies
  • Coordinates Title IV refund process for students with inactive addresses
  • Conducts regular “Notice of Right to Cancel Title IV Aid” communications with students and parents
• Other duties, as assigned (5%):
  • Serves as back-up to IT Analyst for AR production processes
  • Assists Associate Director with special projects
  • Occasionally develop reports to address ad-hoc issues

Qualifications

Minimum Hiring Standards:

• Current VCU employee
• Experience with Banner, specifically AR, Financial Aid, and Student
• Comprehensive knowledge of accounting/bookkeeping
• Familiarity working in Windows environment
• Advanced proficiency with Microsoft Excel
• Good customer service and communication skills
• Data entry skills and ability to work in a web application environment
• Ability to work with minimal supervision
• Good organizational skills
• Demonstrated experience working in and fostering an environment of respect, professionalism and civility with a population of faculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Preferred Qualifications:

• Bachelor’s Degree
• Experience with reporting software (SAS, Cognos, Tableau, etc.)

Other Position Details:

• Position is eligible for flexible work arrangements up to 80% remote work.
• Posting will close on September 14th at 7PM.
• FLSA University Employee
• Job FTE 100%
• Exemption Status Non-Exempt
• Restricted Position No
• E-Class UP - University Employee PT
• Job Category University Employee
• ORP Eligible No
• Salary Range up to $55,000
• Compensation Type Salaried
• Target Hire Date 10/13/2025