Role/ Job Title: Production Engineer Job Purpose The role entails the responsibility of providing production support to bank's software applications.
It includes administering and resolving day to day production applications issues, providing updates and perform root cause analysis. Roles & Responsibilities Perform all tests on production applications. Design production support procedures, policies and documentation. Prepare recovery procedures for all applications and provide upgrade to same. Identify and resolve technical issues. Establish the root causes of production errors and escalate serious concerns. Coordinate with IT groups and external vendors and ensure effective production application services to ensure reliability. Manage code migration across environments to ensure continued and synchronized functionality. Gather information independently, carry out necessary research and provide an in-depth analysis to resolve production issues. Supervise all alerts related to production application and system procedures and provide services proactively. Prepare and coordinate communications to senior management. Deliver regular and customized training to teams within the business. Develop test scripts for new/changed production application capabilities. Capture and share best- practice knowledge amongst the team. Stay abreast with global market trends and competitor strategies in key markets. Leverage in-house synergies through collaboration with internal stakeholders. Key Success Metrics Deliver & effectively track all the deliverables Track improvements Track L2, L3 escalations to closure Experience: 2 to 5 years in total experience and 1 year of relevant experience in Contact Centre application. Qualification: Graduate and above. Place of Work: Hyderabad.
