Job Details
Professional Enrollment Management Coordinator, CPE (Part-time)
Job ID: 299352
Location: Kennesaw, Georgia
Full/Part Time: Part Time
Regular/Temporary: Temporary
About Us
Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. ... Come Take Flight at KSU!
Location
(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.
Job Summary
Support prospective and current students during enrollment, ensuring excellent service and efficiency. Communicate with students through various channels, manage inquiries and administrative tasks, organize records, assist with events and outreach, and support payment processes and resource accounts. Serve as a backup for resource management and contribute to the Enrollment Management team's success by ensuring smooth operations and a positive student experience.
This is classified as a part-time, temporary position, anticipated at 35 hours per week.
Responsibilities
KEY RESPONSIBILITIES:
- Supports prospective student engagement by providing outreach and follow-up communication from inquiry through registration using phone calls, emails, face-to-face or virtual meetings, and live chat
- Monitors and responds to live chat (Talkative) webpage inquiries, voicemails, all resource emails and collects data from Lumens (Abandoned Cart), while serving as a backup during advisors' absences
- Provides accurate information to prospective students and transfers more complex inquiries to appropriate Enrollment Advisors or Programming team
- Assists in planning, coordinating, and supporting events such as open houses and other outreach activities to promote student engagement and program visibility
- Maintains organized and up-to-date digital filing systems for Professional Education courses, program materials, and student records
- Manually creates student profiles for contract training class setup, ensuring data accuracy and completeness
- Assists with scanning of Sallie Mae, WIOA, VA, payment plan documents, receives payment plan requests, sends out payment plans and contacts for upcoming and/or past due payments
- Creates, edits, mergers, registers, and enters grades for students in the enrollment management system
- Assists with Enrollment Window/Reception area and other administrative support and tasks as requested
Required Qualifications
Educational Requirements
High School diploma or equivalent
Other Required Qualifications
Current, valid, and unrestricted driver's license
Required Experience
One (1) year of related work experience
Preferred Qualifications
Additional Preferred Qualifications
Demonstrated interest in professional development, community engagement, and data collection
Preferred Educational Qualifications
An undergraduate or advanced degree from an accredited institution of higher education
Preferred Experience
Prior records management experience at an institution of higher education
Experience with event planning, fundamental selling, hospitality, and customer service is preferred
Proposed Salary
The starting salary range for this position is $16.40 per hour and anticipated to be on average 35 hours per week. Offers are based on relevant experience.
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