Job Details
Job Title: Professional Enrollment Management Coordinator, CPE (Part-time)
Location: Kennesaw, Georgia
Regular/Temporary: Temporary
Full/Part Time: Part-Time
Job ID: 299352
About Us
Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!
Location
(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.
Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.
Job Summary
Support prospective and current students during enrollment, ensuring excellent service and efficiency. Communicate with students through various channels, manage inquiries and administrative tasks, organize records, assist with events and outreach, and support payment processes and resource accounts. Serve as a backup for resource management and contribute to the Enrollment Management team's success by ensuring smooth operations and a positive student experience.
This is classified as a part-time, temporary position, anticipated at 35 hours per week.
Responsibilities
KEY RESPONSIBILITIES:
- Supports prospective student engagement by providing outreach and follow-up communication from inquiry through registration using phone calls, emails, face-to-face or virtual meetings, and live chat
- Monitors and responds to live chat (Talkative) webpage inquiries, voicemails, all resource emails and collects data from Lumens (Abandoned Cart), while serving as a backup during advisors' absences
- Provides accurate information to prospective students and transfers more complex inquiries to appropriate Enrollment Advisors or Programming team
- Assists in planning, coordinating, and supporting events such as open houses and other outreach activities to promote student engagement and program visibility
- Maintains organized and up-to-date digital filing systems for Professional Education courses, program materials, and student records
- Manually creates student profiles for contract training class setup, ensuring data accuracy and completeness
- Assists with scanning of Sallie Mae, WIOA, VA, payment plan documents, receives payment plan requests, sends out payment plans and contacts for upcoming and/or past due payments
- Creates, edits, mergers, registers, and enters grades for students in the enrollment management system
- Assists with Enrollment Window/Reception area and other administrative support and tasks as requested
Required Qualifications
Educational Requirements
High School diploma or equivalent
Other Required Qualifications
Current, valid, and unrestricted driver's license
Required Experience
One (1) year of related work experience
Preferred Qualifications
Additional Preferred Qualifications
Demonstrated interest in professional development, community engagement, and data collection
Preferred Educational Qualifications
An undergraduate or advanced degree from an accredited institution of higher education
Preferred Experience
Prior records management experience at an institution of higher education
Experience with event planning, fundamental selling, hospitality, and customer service is preferred
Proposed Salary
The starting salary range for this position is $16.40 per hour and anticipated to be on average 35 hours per week. Offers are based on relevant experience.
Knowledge, Skills, & Abilities
ABILITIES
- Able to build skills needed to take full advantage of Professional Education's Salesforce customer relationship management (CRM) system
- Able to create and sustain effective working relationships
- Able to answer work-related questions and/or interpret and apply these guidelines
- Able to handle multiple tasks or projects at one time meeting assigned deadlines
KNOWLEDGE
- Knowledge of computerized student information systems
- Knowledge of department and college policies, procedures, and practices
SKILLS
- Excellent interpersonal, initiative, teamwork, problem-solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills
- Strong data and records management skills. Able to support learning through the performance of essential job functions
- Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
- Strong attention to detail and follow-up skills
- Strong customer service skills and phone and e-mail etiquette
Other Information
- This is not a supervisory position.
- This position has financial responsibilities.
- This position will be required to drive.
- This role is considered a position of trust.
- This position requires a purchasing card (P-Card).
- This position may travel 1% - 24% of the time.
Background Check
Credit Report
Standard Enhanced
MVR
Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.
All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.
https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf
Organization
Founded in 1963, Kennesaw State University (KSU) is the third-largest in the University System of Georgia with more than 22,500 undergraduate and graduate students representing 142 countries.
KSU is located just northwest of Atlanta in Cobb County near historic Kennesaw Mountain, allowing students to experience the best of Atlanta while enjoying the serenity of a 384-acre, beautifully landscaped pedestrian-friendly campus.
Accredited by the Southern Association of Colleges and Schools (SACS), KSU offers 70 bachelor's, master's and doctorate degree programs including undergraduate degrees in education, health, business, the humanities, the arts, science and math and graduate degree programs in nursing, business, information systems, conflict management, public administration, education and professional writing. The university’s expanding doctoral programs currently offer a Doctorate of Education in Leadership for Learning, Doctorate of Business Administration and Doctorate of Nursing.
Additionally, nursing students from Kennesaw State have one of the highest passing rates on the statewide licensing exam and are highly sought-after in the medical community, while the College of Education is the second-largest preparer of teachers in the state. The Executive MBA program, housed in the Coles College of Business, is the second-largest program in the country and has been recognized by BusinessWeek.
KSU’s national reputation has gained steam and has been recognized by U.S. News & World Report for the past two years as an “Up-and-Coming Masters University in the South,” ranking among the top ten (8th) in the 2010 issue of “America’s Best Colleges.” In addition, the university’s First-Year Experience has been named an “Academic Program to Look For” by U.S.News for seven consecutive years and was named one of 12 founding institutions in a project called "Foundations of Excellence in the First Year of College."
The university has committed itself to expanding the global experience of students, faculty and staff through its Quality Enhancement Plan (QEP), known as the "Global Learning for Engaged Citizenship" initiative, which began in 2007. This program focuses on increasing opportunities for international learning experiences. In spring 2009, KSU awarded its first Global Engagement Certification to graduate and undergraduate students. This certification recognizes students’ achievements in learning global perspectives and developing intercultural skills.
As a destination campus, KSU offers students plenty of opportunities to experience campus life by participating in more than 150 student groups and organizations, including student government, sororities and fraternities, club and intramural sports, social and special-interest organizations, student publications and honor societies.
In 2009, the Kennesaw State Owls completed a reclassification from NCAA Division II to NCAA Division I, competing in the Atlantic Sun Conference. During the transition from 2005-2009, KSU teams have won six Atlantic Sun Conference tournaments in five sports, including men’s indoor and outdoor track, women’s soccer, softball and cross-country.
Kennesaw State University has been recognized as one of the top universities in the country by the Chronicle of Higher Education’s “2009 Great Colleges to Work For.” KSU was recognized among the top 10 schools in six categories – confidence in senior leadership, teaching environment, collaborative governance, professional/career development programs, physical work space conditions and post-retirement benefits.
Kennesaw State was originally established by the University System of Georgia as Kennesaw Junior College serving 1,000 students. The college became a four-year institution in 1976 and was named Kennesaw College in 1977. In 1988, on its 25th anniversary, it was named Kennesaw State College and in 1996 became Kennesaw State University.
Company info
Telephone: 470-578-6000
Location: 1000 Chastain Road, Kennesaw, GA 30144, US
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